MyEssency

I bought this water heater thinking it would be a solid investment, but the app that accompanies it is a huge letdown. While the physical water heater itself works well, the app feels like an afterthought. Here are the issues I’ve encountered: Constant Logouts: The app keeps logging me out, and every time I try to log back in, it’s a hassle. Password Reset Failures: When trying to reset my password, I’m just met with an error message saying, “Attempt to retrieve password failed.” It’s been an ongoing issue with no fix in sight. Poor Customer Support: When I reached out for help, I never got a response. The lack of customer service makes it difficult to resolve these issues. Failure Notifications Are Useless: The app doesn’t notify you of error codes. When something goes wrong, you have to call the installer yourself, which is incredibly frustrating and inconvenient. It seems like Essency is more focused on marketing and pushing out new products rather than investing in improving the software that supports them. It’s disappointing, as the product could be great if they just put more effort into quality control and app development. I hope they address these issues soon, but for now, I can’t recommend the app or the product if you rely on it for functionality.

Keeps going inactive several times a day with consistent WiFi.