Gryphon Post-Call Dashboards

Gryphon Post-Call Dashboards close the visibility gap with conversational analytics that enable managers to truly understand how customer-facing teams measure up.

Gryphon Post-Call Dashboards deliver the conversation insights and intelligence that empower revenue and customer experience leaders to proactively manage the end-to-end performance of customer-facing organizations:

• Access at-a-glance views of activity metrics and key performance indicators to improve short- and long-term decisioning
• Analyze employee performance against established benchmarks to ensure revenue targets, support metrics, and other KPIs remain apace with projected goals over time
• Leverage analytics and conversation intelligence insights to deliver targeted feedback and needs-based training to drive improved call outcomes and higher-quality customer engagements
• Alleviate stressful scenarios and cumbersome tasks with integrated automation that enables reps and agents to focus on their customers and prospects, rather than manual tasks