Reviews of Hostex

By: Xiaogechuangxin Technology (Beijing) Co., Ltd. App

List of user reviews and ratings for Hostex

Total ratings

4.40 (Rating count: 102)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Hostex is feature-rich for multi‑channel vacation rental management, with standout channel management, real-time sync, unified inbox, and automation. However, recurring problems across reviews include bugs and instability, double-bookings due to syncing, unreliable pricing pushes, notification issues, and slow support. The app offers powerful, integrated capabilities at a competitive price, but reliability and support quality gaps may hinder some users until bugs and workflows are tightened.

Pros

Channel Manager with real-time synchronization across platforms (Airbnb, Vrbo, Booking.com, Agoda, etc).
Unified Inbox that consolidates guest communications from multiple platforms in one place.
Automation and AI-assisted messaging, inquiries handling, and automated reviews.
Direct bookings support with a stand-alone price calendar and bulk/percentage pricing adjustments for easy revenue management.
Comprehensive all-in-one platform enabling team collaboration and task management across properties.

Cons

Recurring double-bookings and scheduling glitches due to syncing between platforms.
General reliability issues and bugs (e.g., receipt upload failures, error messages) that affect everyday use.
Difficulties with customer support and limited, slow, or bot-first assistance.
Unreliable pricing synchronization to channels, leading to undercharging on listings.
Notification delivery problems and inconsistent visibility of alerts across platforms.

Upgrade to see all 24 reviews

User Reviews

Recent rating average: 3.40

All time rating average: 4.40

Upgrade to see all 24 reviews

13% (3)

Date	Author	Comment
2026-06-29	Je*****	Migrated from Guesty for Hosts when it was discontinued. Hostex seems to be a good value if looking for a low cost PMS. It does have many issues that I have also sent to customer service team. Hopefully they are taking a look at it them. - Finance reports are useless. I have to manually review every reservation in the booking platform and manually calculate sales tax due at the end of the month. Need better accuracy on finance data coming in from the different booking platforms (accommodation vs cleaning vs taxes, etc.). - No short codes for number of adults/children/infants/pets to be able to add to a message and confirm with guest prior to arrival - direct booking site is terrible, no capability to customize, add info pages or rental agreements - no capability to auto-charge final payments for direct bookings. - no way to automatically identify & tag repeat guests - no way to add reservation tags to tasks for communication to cleaning team Might switch to a more expensive PMS to avoid all the manual work.
Migrated from Guesty for Hosts when it was discontinued. Hostex seems to be a good value if looking for a low cost PMS. It does have many issues that I have also sent to customer service team. Hopefully they are taking a look at it them. - Finance reports are useless. I have to manually review every reservation in the booking platform and manually calculate sales tax due at the end of the month. Need better accuracy on finance data coming in from the different booking platforms (accommodation vs cleaning vs taxes, etc.). - No short codes for number of adults/children/infants/pets to be able to add to a message and confirm with guest prior to arrival - direct booking site is terrible, no capability to customize, add info pages or rental agreements - no capability to auto-charge final payments for direct bookings. - no way to automatically identify & tag repeat guests - no way to add reservation tags to tasks for communication to cleaning team Might switch to a more expensive PMS to avoid all the manual work.
2026-06-28	Se*****	The is the best all around pms I have ever use. I have used several major pms, this one is by far the best and the most affordable one.
The is the best all around pms I have ever use. I have used several major pms, this one is by far the best and the most affordable one.
2026-05-19	j-*****	This app is really impressive! I have one STR that I list on Airbnb, VRBO, and booking. I have used guesty for hosts for 3 years, but greedy guesty is closing down the platform and forcing users to upgrade to a more expensive platform. I searched for alternatives and found this. The price is unbeatable and the software is actually even better than guesty. I’ve only been using for a week, but wanted to spread the good news. This app rocks. It has tons of integrations with all the major players and I don’t think anything is missing. I’m also surprisingly really impressed with the AI message capability so far. I’m very glad I switched! My only complaints are: 1. It doesn’t offer a dark mode. 2. You can’t change your default home screen. 3. It doesn’t display guest photos in the app. Maybe API doesn’t share those for privacy reasons, not sure. Hopefully devs can add those options!
This app is really impressive! I have one STR that I list on Airbnb, VRBO, and booking. I have used guesty for hosts for 3 years, but greedy guesty is closing down the platform and forcing users to upgrade to a more expensive platform. I searched for alternatives and found this. The price is unbeatable and the software is actually even better than guesty. I’ve only been using for a week, but wanted to spread the good news. This app rocks. It has tons of integrations with all the major players and I don’t think anything is missing. I’m also surprisingly really impressed with the AI message capability so far. I’m very glad I switched! My only complaints are: 1. It doesn’t offer a dark mode. 2. You can’t change your default home screen. 3. It doesn’t display guest photos in the app. Maybe API doesn’t share those for privacy reasons, not sure. Hopefully devs can add those options!
2026-01-23	Mi*****	This PMS punches way above its weight class at a fraction of the cost of many other providers. It has features and support for stuff that no other PMS even comes close to. However it is so buggy you might not have the patience for it. I just spent 30 minutes trying to upload a receipt image. It simply will not work unless I force-close the app and relaunch. Owner reports are already so clunky and tedious and then every time I try to work on them one gets stuck and we cannot generate reports until that previous request is manually reset by support team. If these folks could tighten these and similar bugs up it would deserve top marks. In the meantime be ready to be chatting with support team easily once a week.
This PMS punches way above its weight class at a fraction of the cost of many other providers. It has features and support for stuff that no other PMS even comes close to. However it is so buggy you might not have the patience for it. I just spent 30 minutes trying to upload a receipt image. It simply will not work unless I force-close the app and relaunch. Owner reports are already so clunky and tedious and then every time I try to work on them one gets stuck and we cannot generate reports until that previous request is manually reset by support team. If these folks could tighten these and similar bugs up it would deserve top marks. In the meantime be ready to be chatting with support team easily once a week.
2025-11-14	Le*****	If I could give it 0 stars I would. They double booked one of my homes. Customer service takes forever to respond. They will put the blame on you as well. Never received notifications from them, even though notifications were on. Waste of my money. Don’t use them.
If I could give it 0 stars I would. They double booked one of my homes. Customer service takes forever to respond. They will put the blame on you as well. Never received notifications from them, even though notifications were on. Waste of my money. Don’t use them.
2025-05-25	Gu*****	platform does not reliably push prices to channels resulting in major under charges.
platform does not reliably push prices to channels resulting in major under charges.
2025-05-24	Ty*****	Lots of really great features but definitely some things they need to work out too, starting with the error messages and the limitations that come from bringing on properties that you cohost. The personal booking site is also confusing and doesn’t actually provide a link unless you jump through several hoops to get it. It also isn’t prominent enough to bring anything anyway. There is seemingly no way to truly and easily reach support and they make that pretty known by just connecting you to a bot. I like it a lot, it’s made my life quite a bit easier, but it does have room for improvement
Lots of really great features but definitely some things they need to work out too, starting with the error messages and the limitations that come from bringing on properties that you cohost. The personal booking site is also confusing and doesn’t actually provide a link unless you jump through several hoops to get it. It also isn’t prominent enough to bring anything anyway. There is seemingly no way to truly and easily reach support and they make that pretty known by just connecting you to a bot. I like it a lot, it’s made my life quite a bit easier, but it does have room for improvement
2025-04-21	ca*****	This is a dangerous app to try and use, because they don’t pull over your settings from Airbnb, I have never had instant booking allowed yet they allowed it without me knowing, and I blocked off dates on Airbnb that they didn’t transition over so now I’ve had instant books on blocked dates without me knowing, so now I’m gonna get charged by Airbnb. They also make you wait five days to cancel so you have five days where people can instantly book block dates and cause you absolute mania on your Airbnb. Do not use this app.
This is a dangerous app to try and use, because they don’t pull over your settings from Airbnb, I have never had instant booking allowed yet they allowed it without me knowing, and I blocked off dates on Airbnb that they didn’t transition over so now I’ve had instant books on blocked dates without me knowing, so now I’m gonna get charged by Airbnb. They also make you wait five days to cancel so you have five days where people can instantly book block dates and cause you absolute mania on your Airbnb. Do not use this app.
2024-02-18	jt*****	The Hostex app works nice and connects to my accounts quickly. It lets me showcase my property quickly and effectively
The Hostex app works nice and connects to my accounts quickly. It lets me showcase my property quickly and effectively
2024-02-06	NE*****	A wonderful and easy application. I advise everyone to download it
A wonderful and easy application. I advise everyone to download it