MassMutual

Name: MassMutual
Rating: 4.8 (5790 reviews)
Author: MassMutual

By: MassMutual

Insurance & Financial Services

Features & Capabilities

MassMutual app brings life-insurance and retirement account management to your fingertips. View policy details, statements, beneficiary info, and balances, and complete payments with self-service options, recurring payments, or one-time secure online payments—all in a secure, paperless experience.

Getting started is easy: register for a MassMutual account or sign in with your existing MassMutual credentials. If you already use MassMutual.com or the MassMutual app, you can login with the same username and password to access all your policies and payment history.

User Growth & Download Statistics

App Payments Investing Privacy & Security

By:

MassMutual

Rating:

4.80

(5,790) 15 new ratings

Version:

3.2.1 Last updated: 2026-05-30

Version code:

886234465

Creation date:

2020-07-20

Compatible devices:

Size:

257.47MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 23,953 ▼ 6

Other rankings

#96 in policy keyword 25 ▲

Other platforms

MassMutual (v3.2.1)

149,083 4.44

(986)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

MassMutual

Apple Apps Store

https://apps.apple.com/us/app/massmutual/id1516539101

User Reviews

Users generally find the MassMutual iOS app easy to use and capable of paying bills and viewing details when it works. However, the most mentioned issues are recurring login/authentication problems, frequent system errors, and crashes or timeouts that prevent paying bills. Captcha verification loops add another layer of friction, sometimes locking users out. Tablet compatibility is poor due to lack of landscape mode on iPad. Some users also report specific bugs like not displaying account balances or not supporting online auto-pay. Overall sentiment is mixed: strong usability but reliability and accessibility problems hinder daily use.

Pros

Easy to use and intuitive UI.
Easy to pay bills and view account details within the app.
Reliable and easy to navigate when the app is functioning properly.

Cons

Frequent login/authentication failures and system errors across devices and after updates.
Cannot set up online auto-pay / pay bills reliably within the app.
App crashes, timeouts, and performance issues that prevent use.
Captcha/verification loops that lock users out of the app.
Lack of landscape mode / poor tablet (iPad) compatibility.

Recent reviews

I have been a MassMutual client for years, always with the hope that eventually they would get their online offerings to work. But they continue to offer the worst online interface in the financial sector. Currently trying to enroll in paperless, but you can’t display the entirety of the consent form and therefore can’t enroll.

by Og*****, 2026-05-21

I tried logging in today to pay Bill that should’ve paid automatically and the app has my bank account info, but does not acknowledge that I have any insurance even though I have two policies. They have no after hours support so I have to wait three days to call someone to make a payment that I should’ve been able to do on this app.