CCRTA SmartDart

While this is a cheaper option to Uber or anything else the system that these buses run on is inconsistent and wasteful. I know for a fact that there are buses in my area, right down the street but I get scheduled on a bus that is a town or two over after waiting an hour in the queue. Now I have to wait another hour for my bus to get to me. The system is glitchy, and the system of scheduling needs to be fixed.

We love this service. The only complaint I have is that the app iteself cannot give us a correct time of arrival at the place of pick up or inform us of a time when we will be dropped off. The app shows you an ETA that changes constantly. And I was told by drivers to not go off of ETA, but by whether the little bus icon is heading in your direction. Which is frustrating. And then when you actually get on the bus, it’s a gamble of whether you’re picking up or dropping off someone first before you finally head to your destination. I love the concept but it’s hard to use for things that have time constraints. Like work/ drs appointments etc. I understand that they don’t have enough bus drivers etc. but if the app could be reconfigured to show exact times. Or give you a better estimated time of arrival at your destination. I rely on this for transportation to and from work. And an update to the app would cause much less stress and anxiety to my morning! Thanks!

Great service. Drivers are friendly. Bus is always clean.