Reviews of Red Roof

By: Red Roof, Inc App

List of user reviews and ratings for Red Roof

Total ratings

2.40 (Rating count: 87)

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Review summary

Users repeatedly report major reliability issues with the Red Roof iOS app: frequent crashes, inability to view/manage reservations, and duplicate bookings with billing problems. Points or rewards data is often delayed or missing, and the app is slow to respond. While some reviews mention friendly staff and clean rooms, and acknowledge the app’s potential, the recurring app instability and booking/routing problems dominate the feedback.

Pros

Friendly, helpful, and accommodating staff across the hotel experience.
Rooms are clean and comfortable with good service from the team.
The app is seen as having potential and can work for some users when functioning properly.

Cons

Frequent crashes and the app often won’t open (including red screen issues).
Inability to view or manage reservations within the app (no access to stays, bookings, or cancellations).
Duplicate bookings can be created by the app, making cancellations and refunds difficult.
Rewards/points data frequently not syncing, missing, or taking a long time to process.
The app is slow and unresponsive, with long load times and poor navigation.

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User Reviews

Recent rating average: 1.70

All time rating average: 2.40

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65% (31)

Date	Author	Comment
2026-06-04	Eb*****	this company is evil‼️ they will not let you log in to the app which means you cannot have your pets like every tv ad says! theyre consumer terrorists and will charge you $650 for your pet bc you didnt login bc its not possible! EVIL MOTHAS TERRORISTS CRIMINAL THIEVES‼️
this company is evil‼️ they will not let you log in to the app which means you cannot have your pets like every tv ad says! theyre consumer terrorists and will charge you $650 for your pet bc you didnt login bc its not possible! EVIL MOTHAS TERRORISTS CRIMINAL THIEVES‼️
2026-05-09	Se*****	They’re staff is very unprofessional, violent, and disrespectful they’ve constantly harassed me after disconnecting from their network of “hotels” and they’re rooms are extremely unclean. I won’t recommend them to anyone or any dog either!
They’re staff is very unprofessional, violent, and disrespectful they’ve constantly harassed me after disconnecting from their network of “hotels” and they’re rooms are extremely unclean. I won’t recommend them to anyone or any dog either!
2026-04-28	Bu*****	This app is terrible. It changes booking dates, never keeps info properly, points don’t match properly. This is not worthy of any hotel chain. Terrible.
This app is terrible. It changes booking dates, never keeps info properly, points don’t match properly. This is not worthy of any hotel chain. Terrible.
2026-03-12	Ma*****	Oops error. Oops error. How about oops it worked for once? To the CEO of red roof Inn this application is definitely costing you business.
Oops error. Oops error. How about oops it worked for once? To the CEO of red roof Inn this application is definitely costing you business.
2025-10-02	Fi*****	Points do not load fast enough, prices say differently online then on app, rooms are cool there clean and the channels on tv where good there was a problem with the plumping and water in the bathtub was leaking the entire stay. The staff here were super helpful and friendly.
Points do not load fast enough, prices say differently online then on app, rooms are cool there clean and the channels on tv where good there was a problem with the plumping and water in the bathtub was leaking the entire stay. The staff here were super helpful and friendly.
2025-08-09	ke*****	Couldn’t register because the form won’t let me auto-create or even paste a password
Couldn’t register because the form won’t let me auto-create or even paste a password
2025-08-08	Ea*****	Great place to stay. Very nice people. Rooms are nice. Great service. Everyone is helpful, nice and accommodating all the way from the manager to the ladies that clean the rooms!!! They will always be my first choice when I need a place to stay.
Great place to stay. Very nice people. Rooms are nice. Great service. Everyone is helpful, nice and accommodating all the way from the manager to the ladies that clean the rooms!!! They will always be my first choice when I need a place to stay.
2025-07-08	Mr*****	I became a Red Roof VIP member literally on the 4th of July, 2025. As soon as I did, I downloaded the app for easier navigation. Lo and behold, after I downloaded the app, I realized that it doesn’t work, not even a little bit. When I click on the app, all I get is a “Red Screen”! Way to go Red Roof. One big way to lose a customer
I became a Red Roof VIP member literally on the 4th of July, 2025. As soon as I did, I downloaded the app for easier navigation. Lo and behold, after I downloaded the app, I realized that it doesn’t work, not even a little bit. When I click on the app, all I get is a “Red Screen”! Way to go Red Roof. One big way to lose a customer
2025-07-07	yo*****	App doesn’t even open for me.
App doesn’t even open for me.
2025-07-05	Jl*****	Nothing on the app
Nothing on the app