Reviews of TAP LA

By: Los Angeles County Metropolitan Transportation Authority App

List of user reviews and ratings for TAP LA

Total ratings

1.90 (Rating count: 821)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Upgrade to see all 68 reviews

User Reviews

Recent rating average: 1.20

All time rating average: 1.90

Upgrade to see all 68 reviews

90% (61)

Date	Author	Comment
2026-07-31	lo*****	You aren’t even able to create an account
You aren’t even able to create an account
2026-07-27	Bu*****	When I try to create an account, I keep getting a “System Error.” I have no idea how to proceed.
When I try to create an account, I keep getting a “System Error.” I have no idea how to proceed.
2026-07-22	Us*****	This is my first time using this app. I add $5 to access $1.75 ride to pico station I checked again when I got home. My $5 funds all used up. It is supposed to have a credit balance History show no transactions. Apple payment is not there I have no choice but remove this app from my phone
This is my first time using this app. I add $5 to access $1.75 ride to pico station I checked again when I got home. My $5 funds all used up. It is supposed to have a credit balance History show no transactions. Apple payment is not there I have no choice but remove this app from my phone
2026-07-13	ni*****	It literally will not allow me to create an account, every time I go to verify my email with the code, I get an error after entering the code. I gave up after trying about 10 times, on multiple separate days.
It literally will not allow me to create an account, every time I go to verify my email with the code, I get an error after entering the code. I gave up after trying about 10 times, on multiple separate days.
2026-07-05	Ji*****	Select text option but still sends confirmation code to email- to enter the confirmation code you have to change keyboard setting to numeral before each entry only to learn the whole thing needs to be repeated due to an absurd password criteria which I met but repeated process several times with no success - disincentivizes use of public transit because of a screwy sophomoric hackneyed app
Select text option but still sends confirmation code to email- to enter the confirmation code you have to change keyboard setting to numeral before each entry only to learn the whole thing needs to be repeated due to an absurd password criteria which I met but repeated process several times with no success - disincentivizes use of public transit because of a screwy sophomoric hackneyed app
2026-07-03	Gu*****	The TAP LA app relies entirely on Apple Pay integrations to handle payments on your iPhone. When you have a past-due balance with Apple (like a failed Amazon Prime subscription payment), Apple automatically locks and freezes your entire Apple Wallet/Apple Pay feature until that debt is cleared.Because the TAP app is forced to process payments through Apple's system, it cannot bypass that restriction to take your money, even if your separate bank account has plenty of cash available.
The TAP LA app relies entirely on Apple Pay integrations to handle payments on your iPhone. When you have a past-due balance with Apple (like a failed Amazon Prime subscription payment), Apple automatically locks and freezes your entire Apple Wallet/Apple Pay feature until that debt is cleared.Because the TAP app is forced to process payments through Apple's system, it cannot bypass that restriction to take your money, even if your separate bank account has plenty of cash available.
2026-06-26	he*****	This is so bad.
This is so bad.
2026-06-26	Ra*****	It was so confusing and sucked up my money!!! I want a refund!?!? Please?
It was so confusing and sucked up my money!!! I want a refund!?!? Please?
2026-06-26	Sm*****	Payed the money to have credits on the card but they still have yet to appear after two days. Just use the machines at the stations with your physical card.
Payed the money to have credits on the card but they still have yet to appear after two days. Just use the machines at the stations with your physical card.
2026-06-25	Ve*****	Stores values still pending via this app. Worthless!
Stores values still pending via this app. Worthless!