Reviews of Successware Mobile

By: Successware Inc App

List of user reviews and ratings for Successware Mobile

Total ratings

2.70 (Rating count: 58)

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Review summary

Users praise the app for being easy to use, good for training, and field-ready features like dark mode and KPI dashboards. However, recurring reliability problems (crashes, downtime, blank pages) and disrupted scheduling views hinder productivity. Some note a clunky UX/UI and compare it unfavorably to competitors. Positive points focus on ongoing improvements and overall value, but many want better schedule visibility, smoother payments, and parity with competing solutions.

Pros

Easy to use and train new employees
Added dark mode and KPI dashboards improving visibility for techs
Powerful software with accurate financials and overall value
Has been improving with updates and is more usable over time
Field-ready features that support day-to-day work

Cons

Frequent crashes, downtime, and loading/refresh issues
Key scheduling features removed or not visible, making it hard to see schedules or times
Confusing UX/UI and clunky at times
Perceived poor value or not worth the price, plus competition concerns (e.g., Service Titan)
Payment processing issues

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User Reviews

Recent rating average: 2.10

All time rating average: 2.70

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50% (9)

Date	Author	Comment
2025-10-11	Be*****	Forever until now I’ve been able to invert my tablet and orientation stay upright so I can use the app no matter what position it was in. Now I can’t use it with the tablet upside down which is PITA because of how it mounts in my truck and trying to access charging port. Can you guys fix this please?
Forever until now I’ve been able to invert my tablet and orientation stay upright so I can use the app no matter what position it was in. Now I can’t use it with the tablet upside down which is PITA because of how it mounts in my truck and trying to access charging port. Can you guys fix this please?
2025-07-11	Te*****	App is ok would like to see more AI for pictures to model serial and filter entries as well as talk to type with the ability to reword voice text in a professional manner.
App is ok would like to see more AI for pictures to model serial and filter entries as well as talk to type with the ability to reword voice text in a professional manner.
2025-05-15	kv*****	Never works correctly. Always has issues
Never works correctly. Always has issues
2024-07-26	Sm*****	I love this mobile app compared to others. It’s super easy to use and train new employees on. Has everything you need in the field at your fingertips. They also just added dark mode and new KPI dashboards for my techs on the home screen. Happy we switched to Successware!
I love this mobile app compared to others. It’s super easy to use and train new employees on. Has everything you need in the field at your fingertips. They also just added dark mode and new KPI dashboards for my techs on the home screen. Happy we switched to Successware!
2024-05-08	Po*****	I was “force” to use succcessware software when I sign up into authority brand. The apps is absolutely terrible to use managed and UX/UI is create by kindergarten. The main software is host under advance 2000, it’s a VPC running Successware, and it send the message to the apps. In case if you are thinking about signing it up for your home service, looks elsewhere.
I was “force” to use succcessware software when I sign up into authority brand. The apps is absolutely terrible to use managed and UX/UI is create by kindergarten. The main software is host under advance 2000, it’s a VPC running Successware, and it send the message to the apps. In case if you are thinking about signing it up for your home service, looks elsewhere.
2024-04-04	12*****	App always crashes doesn’t refresh or reboot
App always crashes doesn’t refresh or reboot
2023-11-06	12*****	Why can’t app developers add a refresh/reboot button to this app. It is frustrating to have app closed and opened again and again and again to have work orders updated or especially the first thing in AM when I am getting to work I have to close app completely and load it again to have my screen updated. Please, please, please
Why can’t app developers add a refresh/reboot button to this app. It is frustrating to have app closed and opened again and again and again to have work orders updated or especially the first thing in AM when I am getting to work I have to close app completely and load it again to have my screen updated. Please, please, please
2023-02-17	Un*****	System is always down . At least once a month . Customer is always waiting on me because of lag of app not working or down . Collecting payment is always a problem with the app takes for ever. Bad for my service work . Unfortunate my company is too cheap so we use this cheap app . Hope one day we can improve . Whole office has to shut down because app doesn’t work bunch of time and money wasted .
System is always down . At least once a month . Customer is always waiting on me because of lag of app not working or down . Collecting payment is always a problem with the app takes for ever. Bad for my service work . Unfortunate my company is too cheap so we use this cheap app . Hope one day we can improve . Whole office has to shut down because app doesn’t work bunch of time and money wasted .
2022-10-13	bc*****	You should be able to go back and see your history for follow up calls that didn’t close. And you should be able to see your times for the day. Wish our company would go back to service titan. This app doesn’t even compare to service titan. Spend the few extra dollars and get the good service tech app. Go service titan
You should be able to go back and see your history for follow up calls that didn’t close. And you should be able to see your times for the day. Wish our company would go back to service titan. This app doesn’t even compare to service titan. Spend the few extra dollars and get the good service tech app. Go service titan
2022-04-05	Ca*****	Not a fan of the new update, removing the ability to view your schedule is the worst idea you guys could’ve come up with, fix it!!!
Not a fan of the new update, removing the ability to view your schedule is the worst idea you guys could’ve come up with, fix it!!!