CarelonRx

Name: CarelonRx
Rating: 3.4 (30 reviews)
Author: CarelonRx, Inc

By: CarelonRx, Inc App

Medical

Overview

Version:

8.7.0

Last updated: 2026-06-14

Ranking

#274,847 ▼ 3,132

Overall

Features & Capabilities

With the CarelonRx app, you can get more from your pharmacy benefits. Look up the price of a prescription, find a preferred pharmacy, and manage all your medications in one place. Refill prescriptions from the app and track shipments until they’re delivered to your door.

The CarelonRx app allows you to: • See all prescriptions at a glance • Compare costs and check coverage • Find a pharmacy in your plan’s network • Sign up for home delivery and automatic refills (on certain prescriptions) • Check order status and track shipments • View prescription history • Access or download your digital ID card • View claims history or make a payment • Update shipping and payment information and communication preferences • Chat live with pharmacy member services or schedule a call back

You must have pharmacy benefits directly through CarelonRx to use the app. Contact your health plan to check, if you aren’t sure.

This app does not collect any information or share any personal data.

User Growth & Download Statistics

App

By:

CarelonRx, Inc

Rating:

3.40

(30)

Version:

8.7.0 Last updated: 2026-06-14

Version code:

886821575

Creation date:

2019-12-31

Compatible devices:

Size:

83.72MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-18

Compare stats and ranking:

Ranking

# 274,847 ▼ 3,132

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

CarelonRx, Inc

Apple Apps Store

https://apps.apple.com/us/app/carelonrx/id1491354975

User Reviews

User feedback on CarelonRx is largely negative. The most recurring problems are login/authentication failures, frequent bugs, and lengthy onboarding. Several reviews highlight slow performance and clunky navigation, especially when dealing with refills after expiration. Another major pain point is the confusing ecosystem of co-branding (Anthem, Sydney, IngenioRx) that leads to conflicting directions and unclear UX. Customer support is also described as slow and inefficient, with long holds and multiple data verifications. A small subset notes initial refills can work and some basic features exist, but overall reliability and clarity are lacking.

Pros

Basic prescription management features are available in the app.
Initial refills can go smoothly for some users.
Some users view the app as well designed.

Cons

Repeated login/authentication failures and having to re-enter information.
Confusing cross-brand ecosystem (Anthem, Sydney, IngenioRx) leading to conflicting guidance.
Frustrating customer support with long wait times and multiple verification steps.

Recent reviews

If you value your time and sanity, do not use Carelon Rx. While the first few refills went smoothly, the system falls apart the moment a prescription expires. * The Website: Shows "Auto Refill" is active, but there are no buttons to renew or manage the expired script. It’s a dead end. * The Notifications: Non-existent. No email or text was sent to let me know I was out of refills. * The Phone System: The automated service claimed my prescription number "did not exist" despite it being right on the bottle and the website. * Customer Support: After 20 minutes of waiting, the representative had me re-verify every single piece of data (name, DOB, address, etc.) only to tell me they needed to transfer me to a different department to contact my doctor. That department then wanted a third round of verification. I hit my limit at the 40-minute mark. This company is designed to waste your time. I’ll stick to my local pharmacist from now on.

by Mo*****, 2026-05-06

This is one of the buggiest apps I think I’ve ever used. Getting signed in was such a pain. Had to put the same information in multiple times. Just started to use it, so I’m not sure if the actual user experience will be equally as difficult, but first impressions, as they say…