Ultrahuman

At first I loved this ring and how much data it provided. However, the longevity of the ring is not acceptable for the price. Battery life, inaccurate sleep data, not collecting steps or exercises were constant but my biggest issue is the customer service. They are unreliable and even if you have cases that are escalated, they don’t get back to you. Id recommend any other smart ring for this reason alone as technical issues happen but lack of support makes this brand not reliable.

I love the Ultrahuman data, and that’s why I selected this brand over the competitors after doing a ton of research, but their equipment needs serious improvement. I’ve been with UH for 10 months and have gone through 4 rings now. With no fault to me, the wearer, the rings sensors or batteries only last ~2 months each. I simply wear my ring 24/7 to track my workouts, recovery, sleep, and body temperature. I lose roughly a week of data every time my ring sensors or battery starts to go due to charging multiple times a day or dying before the replacement arrives. This consistently interrupts my tracking, which is frustrating considering I need to wear to get full insight. The customer service is great, and I always get replacements, but they can never answer what they are doing to improve their ring function and performance. If this continues on this trend with no improvement, I will unfortunately be looking into other ring brands.

This past week a bug started in the app. Upon opening the app, it requests my name and DOB to complete my profile. No matter how many times I input this information, it keeps asking for it and will not let me proceed into the app unless I input the info again. Needs to be fixed immediately