Moleskine Journal

I am so disappointed on the moleskine journey life planner team! It has been 1 YEAR since the new "journal" update launched and 1 YEAR of me unable to access all my information that took me 5 years to create and enter in Journey Life Planner app. I have been trying to retrieve my information for the past 1 YEAR and haven't been able to, there is clear response from your team regarding when I am going to be able to access all my information, I have been paying the premium version of this app since Summer 2020 and it's unacceptable and insane that now all my information cant be seen nor access on my endx This has been driving me insane because all my routines, finances, home expenses, expense reports, future goals, schedules, calendar, etc etc etg everything was entered in this app, and now i cant believe I am not getting any answers from the developer, nor information on future updates. All I get is 10% loading for hours, days and weeks, and nothing loads on the "Your Data from Journey" portion, it just doesnt work. I truly need help from someone or if there is an online database where I can just access all my information and download it to use in other apps that are more reliable. Please, please, please let me know at your earliest convenience, I would like to use all this information to reorganize myself for the upcoming year, I have been I have lost so much important information entered in your app and the least you can do for a customer that has been loyal for 5 years, is give me my information back or allow me to retrieve it.

I’ve been using and paying since 2022. Just opened the app for the first time in a few months and everything is gone. Great. The catharsis of writing about my dog passing away is lost. Thanks Molskine, I won’t be renewing