Houzz Pro

Houzz has really stepped up there ai assist tools over the last couple years and the crm is just incredibly user friendly

I want to warn other interior designers about my experience with Houzz Pro’s billing practices. I called their support number several times and finally received a call back after I pulled my card from their system. I simply wanted to inform them I went back to school and in the future I’d consider them. That was noted and repeated to me. They thanked me for not wanting a refund after stating I hadn’t used their platform for 8 months after paying a year in advance. It turns out none of that mattered because their contract fine print requires a written cancellation notice. What got me was they called again and again after my card declined for them and I stated over and over I already cancelled. They said ohhhh, okay I see that here now. Yet the very last time I stated I wanted confirmation from them. They sent the email only after the deadline for written notices. Mind you, never stating over the phone how I needed to send my written notice. Only, oh okay I see that here. This is a company that knows exactly how it’s fine print works and willingly lets you walk past it to get the money you so hard have worked for. They are NOT Interior Designer supporters. Out for the scam and I promised them I will spread the word. I requested phone call recording to be reviewed, they refused saying a contract is a contract. Who knows what other devious fine print they have to take our money. Tell your professional acquaintances not to sign up, they’re horrid!!!