My Aetna Supplemental

Name: My Aetna Supplemental
Rating: 4.4 (4124 reviews)
Author: Adminco, Inc

By: Adminco, Inc App

Health & Fitness

Overview

Version:

3.3.2

Last updated: 2026-04-09

Ranking

#29,226 ▲ 190

Overall

Features & Capabilities

With My Aetna Supplemental, manage your supplemental health benefits entirely from your mobile device. View coverage, submit and track claims, contact member support, sign up for direct deposit, and upload documents by snapping a photo. Access plan materials and forms from the document library, and receive claim reminders to stay on top of your benefits.

About Aetna: Aetna is a leading diversified health care benefits company serving about 38.8 million people, providing the resources they need to achieve their health ambitions.

User Growth & Download Statistics

App Privacy & Security Education Data

By:

Adminco, Inc

Rating:

4.40

(4,124) 53 new ratings

Version:

3.3.2 Last updated: 2026-04-09

Version code:

884202392

Creation date:

2019-12-10

Compatible devices:

Size:

52.97MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-30

Compare stats and ranking:

Ranking

# 29,226 ▲ 190

Other platforms

My Aetna Supplemental (v3.3.1)

65,537 4.04

(650)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Adminco, Inc

Apple Apps Store

https://apps.apple.com/us/app/my-aetna-supplemental/id1475665554

User Reviews

User reviews show widespread reliability issues with My Aetna Supplemental. Common problems include frequent login failures, password reset errors, and app crashes. Uploading documents and submitting claims often fails or times out. The app is slow, unresponsive, and provides little to no real-time status on claims, with past claims often not visible. Some users note the web site works better, but the mobile experience is consistently disappointing. A few users report it works occasionally and is easy to use when functioning.

Pros

When the app works, mobile claim submission is easy.
Some reviewers report the app is useful and allows claim submission when functioning.
The app aims to support claim submission and document uploads on mobile.

Cons

Frequent login/authentication issues and password reset failures.
Document upload failures and timeouts.
Significant slowness and frequent freezing/crashes.
Unclear or missing real-time claim status updates and past-claims visibility.
Poor navigation and user experience with an aging codebase.

Recent reviews

I really think that the design of this app and the online web portal are designed to discourage plan members from submitting claims. I’m not kidding - I do think this I’d malicious design. I’ve had this insurance for years and I have filed claims. Two years ago, I did get a major cancer diagnosis. The plan paid out 100% of my critical illness benefit. My review for the actual insurance policy is 5 stars. My review for the app and the online portal is 0 stars. I now have a new claim for an accident and it has been like pulling teeth. I have to go on the website to upload documents, and even then it is painfully slow and throws errors like telling me a document is a duplicate when it simply is not. I’m 26 and I’m very tech savvy. I can’t imagine how hard this app and the website are to navigate as anyone with a limited ability to use technology. Aetna - seriously get it together and fix your app. Fix your website. We’re paying customers. Thank you sincerely if you read this and take this feedback into account. Peace.

by Al*****, 2026-08-23

Claims never process on time. Customer service representatives have no idea what they’re doing. Multiple times claims have been entered incorrectly for benefits I don’t even have. Honestly terrible experience.