SonderMind - Mental Health

Name: SonderMind - Mental Health
Rating: 4.7 (13377 reviews)
Author: Sondermind lnc.

By: Sondermind lnc. App

Therapy, Psychiatry, Wellness

Overview

Version:

9.5.1

Last updated: 2026-09-17

Features & Capabilities

SonderMind combines therapy, psychiatry, AI-powered support, and daily self-care tools in one mental wellness app. Connect with a licensed provider, use Sonder for 24/7 reflection and support, and build healthy routines with guided breathing, meditation, cognitive exercises, journaling, goal tracking, and session preparation.

SonderMind helps users ages 6 and up find care across all 50 states. The app supports insurance billing, including Medicare, Medicare Advantage, TRICARE West, HSA, FSA, and EAP plans, with self-pay options also available.

User Growth & Download Statistics

App AI Communication Content Education Task Management

By:

Sondermind lnc.

Rating:

4.70

(13,377) 217 new ratings

Version:

9.5.1 Last updated: 2026-09-17

Version code:

891512699

Creation date:

2019-08-22

Compatible devices:

Size:

206.81MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-22

Compare stats and ranking:

Ranking

# 15,016 ▲ 139

Other rankings

#21 in health keyword 12 ▲ 17

Other platforms

SonderMind (v9.5.1)

73,175 4.58

(2,505)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Sondermind lnc.

Apple Apps Store

https://apps.apple.com/us/app/sondermind-mental-health/id1475263597

Website:

https://www.sondermind.com/

User Reviews

SonderMind is helpful for locating in-network providers and connects users with some excellent therapists, offering positive therapy experiences. However, the app is hampered by billing and insurance issues, poor customer support, reliability problems, scheduling glitches, and unclear pricing, which together significantly detract from the overall experience.

Pros

Easy to find in-network providers and match with insurance; the platform helps locate fitting therapists.
Some therapists are excellent and provide meaningful help; reviewers cited positive first sessions and helpful clinicians.
Broad provider network and ability to discover therapists over time via the app/website.

Cons

Billing and charges without consent or unexpected charges; ongoing issues with insurance billing and duplicate charges.
Poor or non-existent customer support; unresponsive communication and difficulty reaching a real person.
App reliability and performance problems; crashing, white screens, loading issues, and connectivity glitches.
Scheduling/calendar problems; double-bookings, last-minute cancellations, and difficulty booking or finding available slots.
Pricing transparency concerns; unclear upfront costs and charges for missed appointments.

Recent reviews

I was paired to and set up an appointment with DID NOT show up to the agreed appointment time. THEN, she charged me $127.00 for HER NOT SHOWING UP. I reached out to this therapist regarding the matter and was given excuse after excuse. The app on the patient side does not show time stamps of the therapist responses; however when the therapist does reply you get an email. My appt was at 2pm and the therapist did not show, didn’t even respond to my chat at 215 until later that evening at 6:31…four and a half hours AFTER the agreed time! I used the contact information on the app (an email) and nothing was accomplished. Then I tracked down a phone number and spoke to a member who filed my complaint/report and said it would take seven days for a resolution. Also that I would be informed of the outcome. That seven day mark was four days ago. These tactics are extremely shady and pose immediate cause for concern. NO ONE has reached out and this is supposed to be an app to help people. Instead it looks to be another scam job where the company looks at you as a cash cow and does not actually care about your well being

by Wa*****, 2026-08-29

I had an appointment with a provider via this service that was cancelled. The platform still charged me for my copay, twice, and the provider still filed a claim against my insurance. This happened back in April 2026 and as of 8/28/26 I am still battling with SonderMind. They have zero customer service and the “cases” I submitted went months without a response. The provider went so far as to produce false documentation that a visit happened outside of the platform, once I filed a fraudulent claim with my insurance (which is also when SonderMind finally decided to answer my case). Fortunately I have the chat transcript from within their own platform to prove the visit didn’t happen. Avoid this service at all costs! Fraud fraud fraud!!