Hoteles Xcaret

Name: Hoteles Xcaret
Rating: 1.5 (466 reviews)
Author: Experiencias Xcaret S.A. de C.V.

By: Experiencias Xcaret S.A. de C.V.

Travel

Features & Capabilities

Hoteles Xcaret is a complex of two beachfront hotels with modern architecture that blends with nature and reflects Mexican pride. The All-Fun Inclusive concept goes beyond traditional all-inclusive, offering nature-view suites, premium dining by celebrity chefs, and unlimited access to Xcaret parks, Xel-Há, Xplor, Xplor Fuego, Xavage, Xoximilco, Xenses, Xenotes, and more, plus round-trip airport transportation.

Two distinct hotels, Hotel Xcaret México and Hotel Xcaret Arte, celebrate Mexico's art, nature, and history with unique Casa-inspired rooms and amenities. The app helps guests explore experiences, restaurants, services, and the Muluk Spa, while providing maps, language options, light/dark mode, and notifications to keep guests informed during their stay.

User Growth & Download Statistics

App Navigation & Mapping Content Marketing Advertising Privacy & Security

By:

Experiencias Xcaret S.A. de C.V.

Rating:

1.50

(466) 1 ratings

Version:

4.0.3 Last updated: 2026-05-08

Version code:

885404952

Creation date:

2020-11-14

Compatible devices:

Size:

97.67MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-01

Compare stats and ranking:

Ranking

# 128,524 ▲ 165

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Experiencias Xcaret S.A. de C.V.

Apple Apps Store

https://apps.apple.com/us/app/hoteles-xcaret/id1474819420

Website:

https://www.hotelxcaret.com/

User Reviews

User reviews largely blame the app for a poor guest experience: you can’t view or book reservations, the map/navigation is unreliable, and information (menus, hours, activities) is often incomplete or outdated. Sign-up/login glitches and slow support add to frustration, and the overall UX is poorly designed. A few mention the map/menus exist, but these features are not consistently useful.

Pros

Map feature exists in the app and is a central element for trying to navigate the resort (though often criticized).
Restaurant menus information is available in the app, providing some information to guests.
Some users briefly acknowledge the app positively (e.g., occasional praise like 'Awesome App!!!!'), indicating it can be appreciated by a small subset.

Cons

Cannot view or manage existing reservations or make reservations within the app; booking flow is broken or limited.
Navigation and map experience are poor; directions are not helpful and the map is not interactive or accurate.
Frequent technical issues and glitches (signup/login problems, password errors, sign-up flow) and slow or unresponsive support.
Information is incomplete or outdated (restaurant hours, activity details, updates) and menus may be missing.
App is not reliable on Apple devices / usability is very poor; UX is not intuitive.

Recent reviews

The app does nothing. This isn’t an exaggeration. It has a map of the hotel and that is it. It doesn’t actually give directions within the labyrinthine hotel, you can’t make reservations in it, it won’t show reservations you do have, you can’t use it to call for service requests, you can’t use it to sort amenities that might appeal to you, you can’t call room service or a cab - it does literally nothing. It’s incredibly bizarre how poorly designed it is. The Disneyland app, for example, is about 10,000x more useful in ways they should copy.

by Oo*****, 2026-06-13

Pointless .. I’m at the hotel since- I can’t get room service - can’t schedule anything through the app- called 0 no answer for over 20 mins - called directly from another number the chat bot provided and it didn’t work - app is pointless - waste of time - needs a map in app - needs a way to schedule rides or food - not even room service available on the app

by Ch*****, 2026-06-07

I’m already here! I’d like directions to the spa….well you have to book a reservation. Dumbest thing ever. They should offer options to book your reservations for excursions and restaurants and spa on line.