Reviews of DUC App

By: Duales

List of user reviews and ratings for DUC App

Total ratings

3.60 (Rating count: 96)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Overall, reviews are mixed. Many users praise the speed of transfers and responsive support, with some feeling the app is secure and easy to use. However, frequent complaints center on high fees, inconsistent or unhelpful support, technical bugs and login/sync problems, Cuba-specific transfer barriers, and security/trust concerns.

Pros

Fast transfers / speedy service
Helpful / responsive customer support
Perceived security and reliability of transfers
App is generally easy to use (positively mentioned by some users)

Cons

High fees / hidden charges, especially for transfers to Cuba
Poor / unresponsive customer support (in some cases)
Technical issues / buggy app, login problems, and data syncing between web and app
Cuba-specific limitations and transfer barriers (difficulty registering, sending to Cuba)
Security concerns / trust issues (requests for driver's license, alleged scams)

Upgrade to see all 96 reviews

User Reviews

Recent rating average: 2.30

All time rating average: 3.60

Upgrade to see all 96 reviews

14% (13)

Date	Author	Comment
2025-06-04	Ma*****	Muy buen servicio al cliente. Aplicación que funciona muy bien. Servicio rápido.
Muy buen servicio al cliente. Aplicación que funciona muy bien. Servicio rápido.
2025-05-15	Re*****	La agencia está bien siempre entregaron todo , pero la atención al cliente 1 (416) 992-4932 pésima ayer le escribí más 7 veces y me hicieron omiso ,, me ignoraron , pésima atención .
La agencia está bien siempre entregaron todo , pero la atención al cliente 1 (416) 992-4932 pésima ayer le escribí más 7 veces y me hicieron omiso ,, me ignoraron , pésima atención .
2022-11-14	jo*****	After several attempts to use this app's service and writting to customer service I decided to post this review. This is probably one of the largest scams in the entire App Store. The app technical support does not provide solutions after countless times of trying to register user, instead of having a better care of their users for having a frustrating buggy app all they do is lock your account while they still have your data. The app in incredibly glitchy, it signs you out while putting in your data, when every field is filled it doesn't grab or save them, if you are in need of a technical support you can seat, wait and die because it will never come. This kind of trashy software doesn't even meet the standards of a poor business, quite frankly they shouldn't be permitted in the App Store and should be removed.
After several attempts to use this app's service and writting to customer service I decided to post this review. This is probably one of the largest scams in the entire App Store. The app technical support does not provide solutions after countless times of trying to register user, instead of having a better care of their users for having a frustrating buggy app all they do is lock your account while they still have your data. The app in incredibly glitchy, it signs you out while putting in your data, when every field is filled it doesn't grab or save them, if you are in need of a technical support you can seat, wait and die because it will never come. This kind of trashy software doesn't even meet the standards of a poor business, quite frankly they shouldn't be permitted in the App Store and should be removed.