Reviews of Honeywell Air Comfort

By: JMATEK (HK) LIMITED App

List of user reviews and ratings for Honeywell Air Comfort

Total ratings

4.50 (Rating count: 976)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users like the basic remote control and humidity/fan adjustments via Wi‑Fi, but recurring issues undermine reliability: no tank-full alerts, login/registration failures after updates, unreliable automation, difficult setup with outdated Wi‑Fi requirements, and a UI that doesn’t clearly show whether the unit is running. Overall, it’s usable for simple control but falls short on notifications, automation, and onboarding.

Pros

Remote control via Wi‑Fi (on/off, timer) for the device
Ability to adjust humidity levels and fan speed remotely
Wi‑Fi feature enables control from anywhere
Notifications for bucket-full and filter reminders
Simple setup and easy basic operation

Cons

No push notifications when the water tank is full
Login/registration failures after updates; sign‑in issues
Automation and scheduling are unreliable or non‑functional; mis‑set temperature triggers
Connectivity/setup difficulties; outdated requirements (2.4 GHz) and poor setup directions
UI/UX lacks a clear running status indicator and has clunky navigation

Upgrade to see all 46 reviews

User Reviews

Recent rating average: 2.30

All time rating average: 4.50

Upgrade to see all 46 reviews

48% (22)

Date	Author	Comment
2026-06-30	Ro*****	No matter what I do the app keeps telling me that I’m not registered even though I am.
No matter what I do the app keeps telling me that I’m not registered even though I am.
2026-02-14	Gh*****	Can’t even get a basic function
Can’t even get a basic function
2025-10-23	Pu*****	I use this app with a Wi-Fi-enabled dehumidifier. The app is marginally useful. I can turn the device on and off, adjust the fan speed, adjust the target humidity level, etc. But those are things that I generally do when I set it up and then leave it. What would be helpful – and other reviewers have been asking for this for many years – is a notification when the tank is full. With that capability, the app would be truly useful.
I use this app with a Wi-Fi-enabled dehumidifier. The app is marginally useful. I can turn the device on and off, adjust the fan speed, adjust the target humidity level, etc. But those are things that I generally do when I set it up and then leave it. What would be helpful – and other reviewers have been asking for this for many years – is a notification when the tank is full. With that capability, the app would be truly useful.
2025-06-18	An*****	I replaced a LG dehumidifier that died a premature death with a Honeywell. The app does not inform me when the tank is full. I have all the correct settings in the app and on the iPhone but no notifications occur. Other features on the LG are not available on Honeywell dehumidifiers as well. I’ll buy a different brand next time.
I replaced a LG dehumidifier that died a premature death with a Honeywell. The app does not inform me when the tank is full. I have all the correct settings in the app and on the iPhone but no notifications occur. Other features on the LG are not available on Honeywell dehumidifiers as well. I’ll buy a different brand next time.
2025-05-25	Wa*****	This app like many other apps asks for way too much network information and access and then will not connect to the device. In my case a dehumidifier. The app is garbage and is not secure and should be avoided.
This app like many other apps asks for way too much network information and access and then will not connect to the device. In my case a dehumidifier. The app is garbage and is not secure and should be avoided.
2025-05-07	po*****	The UI for the status of the dehumidifier has a lot of wasted space. Should be able to integrate a simple slider for the fan speed. A simple button to toggle off/on comfort mode. Taking an action on clicking the bottom menu feels clunky. Really the only icon at the bottom should be calendar. One of the key items that is missing is whether or not the unit is running. Sure I can tell it has power but be beneficial to see when running. Something else missing is rules. I’d like to define a rule for my normal operating range. Then when outside that range it would detect, notify me, and run the rule (ie change fan speed to level 2). And I could create another one for extreme case and it ups to max fan speed. Overall happy to have a smart product but feel the usability of the app is lacking.
The UI for the status of the dehumidifier has a lot of wasted space. Should be able to integrate a simple slider for the fan speed. A simple button to toggle off/on comfort mode. Taking an action on clicking the bottom menu feels clunky. Really the only icon at the bottom should be calendar. One of the key items that is missing is whether or not the unit is running. Sure I can tell it has power but be beneficial to see when running. Something else missing is rules. I’d like to define a rule for my normal operating range. Then when outside that range it would detect, notify me, and run the rule (ie change fan speed to level 2). And I could create another one for extreme case and it ups to max fan speed. Overall happy to have a smart product but feel the usability of the app is lacking.
2025-03-12	Si*****	This app for my portable air conditioner worked fine last summer. Unfortunately I did the update. Which wiped out the log ins. I tried logging in manually, and am unsure what the super secret password is. Used my thumb print. And more now. So I must wait for an email to come to my iPhone, which means a manual refresh there, write down a 6 digit code, and get back to this app all in 60 seconds. Totally stupid set up. It’s a freaking air conditioning unit, plugged in only when I’m at the beach house. Anyway the app no longer works. Great job your wet nosed new hires are doing to prove how complicated they can make something. This is NOT a brokerage account. It’s an occasional plugged in air conditioner. DO NOT bother with this app. Now I must Get up out of bed at 4am in the dark to adjust the thermostat. Nice job junior, go back to your computer games in momma’s basement.
This app for my portable air conditioner worked fine last summer. Unfortunately I did the update. Which wiped out the log ins. I tried logging in manually, and am unsure what the super secret password is. Used my thumb print. And more now. So I must wait for an email to come to my iPhone, which means a manual refresh there, write down a 6 digit code, and get back to this app all in 60 seconds. Totally stupid set up. It’s a freaking air conditioning unit, plugged in only when I’m at the beach house. Anyway the app no longer works. Great job your wet nosed new hires are doing to prove how complicated they can make something. This is NOT a brokerage account. It’s an occasional plugged in air conditioner. DO NOT bother with this app. Now I must Get up out of bed at 4am in the dark to adjust the thermostat. Nice job junior, go back to your computer games in momma’s basement.
2024-05-19	KW*****	This is my first De-Humidifier that I can remotely use and keep an eye on levels of humidity. One thing I do not see is the ability to see when the unit is running or not? Other than this feature seems to be functioning properly.
This is my first De-Humidifier that I can remotely use and keep an eye on levels of humidity. One thing I do not see is the ability to see when the unit is running or not? Other than this feature seems to be functioning properly.
2024-05-12	Pi*****	Easily setup and nice to have remote on/off and timer functionality. App should have timer delete options to remove, rather than just on:off toggle. Would also be nice to have time of day programming (1-hour before sunset, etc) in addition to hardwired times to be flexible as seasons change.
Easily setup and nice to have remote on/off and timer functionality. App should have timer delete options to remove, rather than just on:off toggle. Would also be nice to have time of day programming (1-hour before sunset, etc) in addition to hardwired times to be flexible as seasons change.
2024-05-04	Tr*****	Hi, I do like the features of the app showing current humidity and being able to adjust and turn on and off. What I do not see and would help the user knowing when the humidifier is running or in standby mode. As of now there is no indication in the app whether it be wording or even a color change within the app so you can tell when it is on if it is running or the fan is in standby mode waiting for temp change. Thank you for your help, Bryan
Hi, I do like the features of the app showing current humidity and being able to adjust and turn on and off. What I do not see and would help the user knowing when the humidifier is running or in standby mode. As of now there is no indication in the app whether it be wording or even a color change within the app so you can tell when it is on if it is running or the fan is in standby mode waiting for temp change. Thank you for your help, Bryan