Reviews of Urgently Technician

By: Urgent.ly Inc. App

List of user reviews and ratings for Urgently Technician

Total ratings

1.90 (Rating count: 56)

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Review summary

User reviews center on reliability and pay problems with Urgently Technician. The most mentioned issues are app instability (crashes/freezes), slow loading and missed job opportunities, and delayed/low payouts. A recurrent theme is dissatisfaction with the new app compared to the older version, with many calling for a revert. Website performance is also noted as slow. Pros are less frequently cited, with a few reviewers noting the app helped increase business and offered a paperless workflow.

Pros

Cons

Frequent crashes and freezes; reliability issues requiring restarts or force-close of the app
Slow performance and load times, with missed job alerts and difficulty accessing or accepting jobs
Delayed payouts and low pay rates (including concerns about enroute miles, per-mile pay, and overall compensation)
Strong preference for the older app; many reviewers want a return to the original version instead of Urgently Technician
The website and in-app experience are slow to load, hindering timely opportunities

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User Reviews

Recent rating average: 1.60

All time rating average: 1.90

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70% (14)

Date	Author	Comment
2024-11-24	Bl*****	How can I contact you guys?
How can I contact you guys?
2024-04-09	er*****	This app absolutely kills your battery. To run this app you need a designated phone. If this was on your personal phone the battery will probably be dead by lunch time. Our previously used roadside app/company (ran by Allstate) was great, very few problems and would run in the background for about 4-5 days before a charge. Now that our hand was forced to go to Urgently and since the first day we started using it has been killing the battery in under a day. If I was to ever use the phone for a few texts or calls I’d be concerned the battery wouldn’t make it till the end of my shift.
This app absolutely kills your battery. To run this app you need a designated phone. If this was on your personal phone the battery will probably be dead by lunch time. Our previously used roadside app/company (ran by Allstate) was great, very few problems and would run in the background for about 4-5 days before a charge. Now that our hand was forced to go to Urgently and since the first day we started using it has been killing the battery in under a day. If I was to ever use the phone for a few texts or calls I’d be concerned the battery wouldn’t make it till the end of my shift.
2022-06-09	53*****	This company is horrible. The app is horrible. The tow community needs to stop taking their calls and Put this company out of business
This company is horrible. The app is horrible. The tow community needs to stop taking their calls and Put this company out of business
2022-05-05	fr*****	You miss out on a ton of work because the app and the web link load up so slow. By the time they boot up the job has already gone. I like working with urgently, but they have to get this figured out. It’s been going on way too long now.
You miss out on a ton of work because the app and the web link load up so slow. By the time they boot up the job has already gone. I like working with urgently, but they have to get this figured out. It’s been going on way too long now.
2022-04-13	at*****	They simply are just useless middleman claiming to be number one but that’s false advertisement they don’t pay crap and think they don’t have to negotiate I’m done with these guys if I was you guys I would do work for them either only way to stop them is by not doing there work it’ll come through another client trust me
They simply are just useless middleman claiming to be number one but that’s false advertisement they don’t pay crap and think they don’t have to negotiate I’m done with these guys if I was you guys I would do work for them either only way to stop them is by not doing there work it’ll come through another client trust me
2022-03-15	Ro*****	I really don’t like using this app I wish they could direct the call to my dispatch portal but no I have to use their app. The whole 30 miles coverage and after $1 per mile is not very convenient. Their website is slow too and not iPad or iPhone friendly. They need a lot of improvement. My app hasn’t been working for 2 days now.
I really don’t like using this app I wish they could direct the call to my dispatch portal but no I have to use their app. The whole 30 miles coverage and after $1 per mile is not very convenient. Their website is slow too and not iPad or iPhone friendly. They need a lot of improvement. My app hasn’t been working for 2 days now.
2021-10-12	Mr*****	Takes at least 3 weeks to get paid for a job, at least. This company does not pay for enroute miles or dead head unless it’s over 30 miles and even then they have decided that is a $1 per mile when accepting jobs thru the app…potential 60 mile round trips are as high as my personal rate of job declines, and solely for that reason! Lastly, they decide via the app what is and isn’t medium or lite duty, not the service provider. Just a heads up.
Takes at least 3 weeks to get paid for a job, at least. This company does not pay for enroute miles or dead head unless it’s over 30 miles and even then they have decided that is a $1 per mile when accepting jobs thru the app…potential 60 mile round trips are as high as my personal rate of job declines, and solely for that reason! Lastly, they decide via the app what is and isn’t medium or lite duty, not the service provider. Just a heads up.
2021-08-01	Ab*****	App not work, I got most of the jobs as sms And if we got a job on the app Hou need to close it then open again then your chance to got the job is one out of 10 Please return to the old app Also the activation code for my other driver is not work
App not work, I got most of the jobs as sms And if we got a job on the app Hou need to close it then open again then your chance to got the job is one out of 10 Please return to the old app Also the activation code for my other driver is not work
2021-05-26	Em*****	Way to many issues, was forced to update to this app due to not receiving any jobs in the provider app, they told me to update to technician app for more jobs, low and behold. False job alerts, open app, nothing there web bowser is no better. Somehow something needs to be addressed and fixed ASAP. Sincerely a ticked off provider
Way to many issues, was forced to update to this app due to not receiving any jobs in the provider app, they told me to update to technician app for more jobs, low and behold. False job alerts, open app, nothing there web bowser is no better. Somehow something needs to be addressed and fixed ASAP. Sincerely a ticked off provider
2021-04-01	tr*****	The app crashes all the time ! Have to restart my phone 4 times a day for it to work , then they want you to deal with that and pay you junk rates! If they only knew how much money it takes to run a professional towing business... stay far far away!!
The app crashes all the time ! Have to restart my phone 4 times a day for it to work , then they want you to deal with that and pay you junk rates! If they only knew how much money it takes to run a professional towing business... stay far far away!!