SMRTLite

Then I had to remove and add the device again. So frustrating.

We have two of these smart lights that we purchased from Costco and installed in my kids bedrooms as their ceiling light. The app worked great for the first several years, letting us control the lights using our Alexa and scheduled timers. It was nice to be able to change the hue of the light as well. Sometimes the lights would get out of sync with the Wi-Fi and flash on and off though until we could get it to reset. However, a few months ago, my daughter’s light stopped reacting to the schedule, so I went to log into this app and it is telling me that my username and password (which were saved in my phone) are incorrect. It will not let me login and there is no forgotten password link on the app. I’m trying to reach the customer service for Support and it looks like their website is not working either. I have no idea how to access the control panel for the lights and she is frustrated about the hue that it is currently stuck on. I know we could return the light to Costco, but we had to pay an electrician to install it for us and it’s not something we can just easily uninstall and return.