Hertz Rental Car, SUV, Van

I’ve used Hertz a lot of times I even have their membership. I’ve never had such a horrible experience as I’ve had with the location of Webster in Rochester, New York and several times I’ve tried to call to make a complaint to get the situation rectified and it only goes from bad to worse because of this I have to write this organization low because at least to the point of complaint things should be fixed and that’s not my case

I’m extremely disappointed with my experience with Hertz. I accidentally left my black Martin jacket, along with several hoodies, in the trunk of my rental vehicle. The Martin jacket alone was expensive and is not something that can simply be replaced without a significant cost. As soon as I realized my belongings were missing, I contacted Hertz and spoke with an employee. I explained exactly what I had left behind and where the items were located. I was told that the employee did not see them at the time but would look into the situation and call me back. It has now been almost a week, and I have received absolutely no callback, update, or follow-up regarding my belongings. I understand that leaving the items in the vehicle was my responsibility, but being told that someone would follow up with me and then receiving no communication whatsoever is unacceptable and extremely unprofessional. At this point, I’m left wondering what happened to my belongings after the vehicle was returned. The lack of urgency, communication, and basic customer service throughout this situation has been extremely disappointing. I expected much better from a company like Hertz. I would strongly recommend that anyone renting from this location thoroughly check their vehicle before leaving because, based on my experience, you should not expect much help or communication afterward if something goes wrong.