eXciteOSA®

The AI help feature is useless and the human support escalation nonexistent.

App has been terrible for me. Here’s why…1. There is a compliance schedule, but the app does not tell you what it is and it is hard to find elsewhere. Miss too many days of treatment, and you are reset to the beginning without explanation. This is a PITA because electrocuting one’s tongue for 20 minutes a day any more than necessary stinks. (App should state compliance criteria clearly at beginning of therapy so users are fully informed) 2. App requires internet. This is a problem if you are trying to continue therapy while in a remote location or don’t have internet access. Miss too many days and you will be reset. (App should allow offline therapy for a period, syncing later when internet is available) 3. App only warns of low battery as you start therapy, so you must charge the unit instead of doing therapy at the desired time. It’s a problem if you don’t have time to do therapy later that day as you lose a day for compliance. (App should proactively warn at end of session that battery is too low for next session.) 4. App has frozen just before completing a session, so I lost a day for compliance as I was not going to suffer through another 20 minutes of zapping my tongue after already doing it for 19+ minutes. So, now I restart therapy at square one for the second time because of these issues. Not pleased!