LUUP - RIDE YOUR CITY

Name: LUUP - RIDE YOUR CITY
Rating: 4.9 (1291 reviews)
Author: Luup, Inc.

By: Luup, Inc.

E-Scooter & E-Bike Share

Features & Capabilities

LUUP - Ride Your City is a city-mobility Chrome extension page describing LUUP’s e-scooter and e-bike sharing service in Japan. The service requires no license for riders 16+, with quick age verification and a traffic rules test, and bundles ride, unlock, and payment into a single app experience.

How it works: find LUUP parkings on the app map, unlock by scanning a QR code, ride to your destination, and end the ride by taking a photo of the parked vehicle and paying in-app. Areas of operation include Tokyo, Yokohama, Osaka, Kyoto, and more (as of July 2024). Pricing varies by city with a base fee plus per-minute rate; note that credit card registration is required, and the official name is LUUP.

User Growth & Download Statistics

App Navigation & Mapping

By:

Luup, Inc.

Rating:

4.90

(1,291) 7 new ratings

Version:

1.128.0 Last updated: 2026-05-25

Version code:

885943571

Creation date:

2023-06-04

Compatible devices:

Size:

227.48MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-07

Compare stats and ranking:

Ranking

# 50,680 ▲ 371

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Luup, Inc.

Apple Apps Store

https://apps.apple.com/us/app/luup-ride-your-city/id1445630390

Website:

https://luup.sc/

User Reviews

LUUP is fun and useful for getting around Tokyo with helpful driving lessons and English support, but it suffers from recurring issues: verification in Japan, payment and refund problems, widespread technical reliability problems, and weak customer support and language barriers, which can hinder resolution.

Pros

Fun rides around town and enjoyable experiences
Easy to get around Tokyo with a city view and convenience for sightseeing
Helpful driving instructions and simple, effective guidance
English-language support makes the app accessible for foreigners

Cons

ID/age verification in Japan frequently fails, blocking usage (passport/ID may not be accepted)
Payment issues: credit cards/Apple Pay not consistently accepted and parking charges with little dispute option
Reliability/technical problems: several scooters/bikes show errors, QR codes often lead nowhere, input fields unusable
Poor customer support and language barriers: limited or Japanese-only help, hard to cancel subscriptions

Recent reviews

It was fun taking a ride on the bike around town. My only problem was that parking is not readily available or I did not get the information on where to park in this foreign country.

by Ho*****, 2026-05-02

App is invasive and self imbues permissions it has no business needing. When not in use, it gathers location, bluetooth and activity data without requesting permission. If the initial setup wasn’t such a pain I would uninstall it, then install it once it’s needed.

by Aw*****, 2026-04-10

I used this app to ride around Tokyo without any issues. I then look in the app and my wife and I both were charged $190 each for “parking in a wrong terminal”. When I reached out to their customer support explaining that I parked exactly where the app told me to. I was informed there was nothing they could do and that their system is perfect and without flaws. I asked for a phone number to call someone and they gave me nothing. They just informed me that they will be stealing my money with no review or dispute process. If this happens to you, they will take your money! If you make a mistake or the app makes a mistake when parking, they will take nearly $200 from each person involved with no concern and you will not be able to defend yourself or file any kind of a dispute claim. If I could give 0 stars I would. I could have bought a bike and done as many rides as I wanted to with the price my wife and I were charged for a GPS mistake.