HELLO CYCLING - シェアサイクル

Name: HELLO CYCLING - シェアサイクル
Rating: 2.7 (99 reviews)
Author: OPENSTREET CO.,LTD.

By: OPENSTREET CO.,LTD. App

シェアサイクルで毎日の移動を楽しく快適に！

Overview

Version:

3.21.1

Last updated: 2026-09-15

Ranking

#166,113 ▼ 151

Overall

Features & Capabilities

HELLO CYCLING is a Japan-wide bike-sharing app with more than 14,000 locations. Find and reserve electric-assist bicycles nearby, book a return station, unlock bikes from your phone, and enjoy smooth rides for commuting, errands, sightseeing, and emergencies.

Membership is free with no monthly fee, and rentals start at 30 minutes. Register an IC card for convenient reservations-free rentals, then pay with options including PayPay, credit cards, mobile carrier billing, Yahoo! Wallet, and WebMoney. Pricing varies by region, with fares starting from ¥160 per 30 minutes.

User Growth & Download Statistics

App Navigation & Mapping Sports Payments Community

By:

OPENSTREET CO.,LTD.

Rating:

2.70

(99)

Version:

3.21.1 Last updated: 2026-09-15

Version code:

890942780

Creation date:

2017-03-26

Compatible devices:

Size:

96.63MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-26

Compare stats and ranking:

Ranking

# 166,113 ▼ 151

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

OPENSTREET CO.,LTD.

Apple Apps Store

https://apps.apple.com/us/app/hello-cycling-%E3%82%B7%E3%82%A7%E3%82%A2%E3%82%B5%E3%82%A4%E3%82%AF%E3%83%AB/id1216653677

Website:

https://www.hellocycling.jp/

User Reviews

Most reviews indicate the app is largely unusable for non-Japanese users due to SMS/phone-number verification issues; while bikes can be fine, onboarding, sign-up, and returns are unreliable, and support is poor. Pop-ups worsen the UX. The positive notes mention decent ride quality when functioning.

Pros

Bikes themselves are fine and provide a pleasant ride.
Getting around with the service is enjoyable when it works.

Cons

SMS verification often never arrives for international numbers, making signup impossible.
The service effectively requires a Japanese phone number, leaving travelers unable to register.
Customer support is unhelpful and the FAQ/help options are not helpful.
Endless pop-ups and a UI that tries to pressure users to rate the app.
Return process is unreliable, with language barriers and inconsistent support for returns.

Recent reviews

Can’t create account with US number. Doesn’t send confirmation code to mobile. App is needed for booking. Unable to login using email or apple id as well. Terrible app

by Ni*****, 2026-05-16

The App Store Page explicitly states “One account can reserve multiple electric-assist bicycles at the same time.” However we found this to not be true. There was no way to register two bikes at the same time in the app or any loophole way of registering two bikes by using the QR code, etc. I have a Japanese Phone # so I was able to register in the App however my fiancé does not so when we made our plans we explicitly needed a service that could use multiple bikes. We were very happy that Hello Cycle had this feature and based our entire day around it. When we arrived at the station and tried reserving the two bikes that were there, we were only able to reserve one and use one. Any time I tried to reserve the other bike I would be prompted by saying that I could not reserve it since I was already using a bike and would need to return it prior to reserving another. I was also using a credit card as payment for full disclosure. The FAQ and User Help were also useless with this issue and we didn’t have all day to go through the troubleshooting help from the company. Due to the fact that they lied and we were unable to use their service as written, here’s a 1-star review. All this to say, do not use this service if you 1) Do not have a Japanese phone # 2) Need to use multiple bikes with one account.