Reviews of MyGenesis

By: Genesis Health System App

List of user reviews and ratings for MyGenesis

Total ratings

2.70 (Rating count: 48)

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Review summary

The MyGenesis app is valued for saving time and enabling doctor communication, with easy access to records. However, users repeatedly encounter login failures and crashes, and perceive the app as outdated with slow updates. In many cases, the website is preferred for its reliability. Overall, the app shows potential and has had improvements, but stability and maintenance remain key pain points.

Pros

Saves time and improves communication with doctors.
Easy access to medical records and appointments via the app.
Positive reception and noticeable improvements over time.

Cons

Frequent login problems and authentication failures preventing access.
Crashes and instability, especially during login or when sending messages.
App feels outdated and not actively updated.
Users often find the website easier to use than the app.

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User Reviews

Recent rating average: 1.40

All time rating average: 2.70

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52% (12)

Date	Author	Comment
2026-07-12	st*****	Not in Iowa or Illinois
Not in Iowa or Illinois
2025-12-11	Cr*****	I don’t know if it’s just for civilian members but I can only see my medical records, appointments, etc.. with my CAC card on a work computer not on this app. So frustrating!
I don’t know if it’s just for civilian members but I can only see my medical records, appointments, etc.. with my CAC card on a work computer not on this app. So frustrating!
2025-11-15	An*****	Doesn’t allow me to log in, even though the username, email, PW, & EVERYTHING is correct.
Doesn’t allow me to log in, even though the username, email, PW, & EVERYTHING is correct.
2025-04-05	Di*****	This is NOT MHS Genesis
This is NOT MHS Genesis
2025-03-21	Us*****	Just created an account for the first time and noticed there are medical records currently existing on my account and bill amount due. As I have never been to Genesis clinics or hospitals, I found this interesting and called billing and medical records. Good thing is that Billing said I had no payments due. Medical records sadly has yet to respond. Regardless… why am I seeing these records. Do they belong to someone that is not me? If so, I think there is a serious quality issue and potentially legal issue here, which I am not sure if it is from the app, Genesis, or some intermediate service they use for accessing said records.
Just created an account for the first time and noticed there are medical records currently existing on my account and bill amount due. As I have never been to Genesis clinics or hospitals, I found this interesting and called billing and medical records. Good thing is that Billing said I had no payments due. Medical records sadly has yet to respond. Regardless… why am I seeing these records. Do they belong to someone that is not me? If so, I think there is a serious quality issue and potentially legal issue here, which I am not sure if it is from the app, Genesis, or some intermediate service they use for accessing said records.
2024-07-16	Dx*****	a SCAM
a SCAM
2024-05-22	1-*****	Can never log in. It’s useless. Always have to use actual website. Please fix.
Can never log in. It’s useless. Always have to use actual website. Please fix.
2024-05-01	Ju*****	It’s actually easier just to do it on the web
It’s actually easier just to do it on the web
2023-11-10	Ne*****	There doesn’t seem to be any way to contact the developers outside leaving a bad review so here goes: I am extremely frustrated that I can’t use Face ID without several steps because iPhone can’t recognize that your app belongs with my Genesis stored password and your Face ID doesn’t seem to work without a login & password. And now that I finally, after a year, got my son added to my profile, I can’t send a message on either of our behalf, because when I try to click on the box to pick who the message is about, the app crashes!
There doesn’t seem to be any way to contact the developers outside leaving a bad review so here goes: I am extremely frustrated that I can’t use Face ID without several steps because iPhone can’t recognize that your app belongs with my Genesis stored password and your Face ID doesn’t seem to work without a login & password. And now that I finally, after a year, got my son added to my profile, I can’t send a message on either of our behalf, because when I try to click on the box to pick who the message is about, the app crashes!
2023-09-28	mj*****	It’s 2023 and you have an app worse than amateur apps built in 2010. You make enough money that you should be embarrassed by this. App crashes the moment you click the To field when attempting to message a provider.
It’s 2023 and you have an app worse than amateur apps built in 2010. You make enough money that you should be embarrassed by this. App crashes the moment you click the To field when attempting to message a provider.