Reviews of SMOU - Mobility Services

By: Ajuntament de Barcelona App

List of user reviews and ratings for SMOU - Mobility Services

Total ratings

4.20 (Rating count: 633)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Most reviews are negative, citing a slow, buggy app with unreliable maps and scarce, poorly maintained bikes. Verification, sign-in, and billing problems are common, and tourists face extra barriers. Despite a promising concept—an all-in-one mobility hub for Barcelona—the app’s performance, data accuracy, and service reliability undermine its usefulness.

Pros

Centralized hub for multiple mobility options in Barcelona, simplifying exploration of transport choices.
All-in-one mobility concept with potential to streamline city transportation.
Access to Bicing bike rentals through a single app.
Useful for coordinating and comparing different transport modes in one place.
Some users view the app as a valuable tool for managing Barcelona mobility when it works as intended.

Cons

App is slow, buggy, and crashes frequently, with long load times.
Maps and real-time data are unreliable, showing inaccurate bike/parking statuses and offering poor navigation.
Bike-sharing reliability is poor: many bikes are out of service, inventory is limited, and maintenance is inconsistent.
Onboarding and verification issues (ID checks, 2FA problems, and tourist restrictions) hinder use and sign-in.
Billing and account problems (double charges, inability to unsubscribe in-app, and slow refunds).

Upgrade to see all 44 reviews

User Reviews

Recent rating average: 1.20

All time rating average: 4.20

Upgrade to see all 44 reviews

75% (33)

Date	Author	Comment
2026-06-26	sw*****	Es esencialmente inútil el servicio de bicing. Nunca hay bicis disponibles, estás mucho tiempo buscando una y para cuando encuentres uno hubiese sido más rápido caminar a tu destino. Cuando quieres reservar una bici siempre dice que las reservas no están disponible. Hay que literalmente pelear con la gente en la calle para conseguir bici
Es esencialmente inútil el servicio de bicing. Nunca hay bicis disponibles, estás mucho tiempo buscando una y para cuando encuentres uno hubiese sido más rápido caminar a tu destino. Cuando quieres reservar una bici siempre dice que las reservas no están disponible. Hay que literalmente pelear con la gente en la calle para conseguir bici
2026-06-21	Le*****	This app is so complicated to use. Not very user friendly. The app is not recognizing my NIE i sent a report three weeks ago and i have no answer. Customer service sucks.
This app is so complicated to use. Not very user friendly. The app is not recognizing my NIE i sent a report three weeks ago and i have no answer. Customer service sucks.
2026-06-21	Pa*****	Se veía mejor lo que había en cada base con los colores!! Ahora ocupa mucho espacio y se ve menos área
Se veía mejor lo que había en cada base con los colores!! Ahora ocupa mucho espacio y se ve menos área
2026-06-18	Ry*****	Con la actualización reciente, la mapa y las indicaciones son muchísimas peores. Mapa más pequeña, bloqueada por cosas debajo. Iconos tan grande que se complica identificar sus ubicaciones. Terrible. Por favor, vuelva al anterior!!!
Con la actualización reciente, la mapa y las indicaciones son muchísimas peores. Mapa más pequeña, bloqueada por cosas debajo. Iconos tan grande que se complica identificar sus ubicaciones. Terrible. Por favor, vuelva al anterior!!!
2026-06-03	ch*****	Somehow every update seems to make this service worse. You can no longer quickly glance and see Bicing availability. Please go back to the previous design
Somehow every update seems to make this service worse. You can no longer quickly glance and see Bicing availability. Please go back to the previous design
2026-05-16	kn*****	My phone won’t load the app but my wife’s will. However, if she’s not with me, she cannot activate the charger because it requires you to be within a certain proximity. Pointless feature that needs updating.
My phone won’t load the app but my wife’s will. However, if she’s not with me, she cannot activate the charger because it requires you to be within a certain proximity. Pointless feature that needs updating.
2026-05-08	Fr*****	Terrible municipality
Terrible municipality
2026-01-13	kl*****	I used the app, it has multiple options to choose which is a good feature, but the user interface is confusing and non responsive: I just payed for parking in Barcelona: couldn’t renew initially, but when eventually I could, I couldn’t stop the ticket and kept paying it. There is no visible way to claim reimbursement. Using it is like a Russian Roulette.
I used the app, it has multiple options to choose which is a good feature, but the user interface is confusing and non responsive: I just payed for parking in Barcelona: couldn’t renew initially, but when eventually I could, I couldn’t stop the ticket and kept paying it. There is no visible way to claim reimbursement. Using it is like a Russian Roulette.
2025-07-04	Pi*****	Does not verify ID impossible to use a bike
Does not verify ID impossible to use a bike
2025-06-12	Tw*****	Servicio que va peor cada año. Alguien me ha robado de la bici y no tienen nada para traquear ni cobertura en caso de incidencia. Casi nunca hay bicis. Muy muy mal gestionado el servicio en general
Servicio que va peor cada año. Alguien me ha robado de la bici y no tienen nada para traquear ni cobertura en caso de incidencia. Casi nunca hay bicis. Muy muy mal gestionado el servicio en general