Reviews of Ideal CU Mobile

By: Ideal Credit Union App

List of user reviews and ratings for Ideal CU Mobile

Total ratings

4.80 (Rating count: 4,639)

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Review summary

Overall, users praise Ideal CU Mobile for being easy to use, secure, and offering convenient features like mobile check deposits and real-time notifications with solid customer service. However, multiple reviews note login/authentication friction, frequent logouts and update-related access disruptions, and occasional UI/navigation glitches after updates. Some users also request features like printing mobile statements and faster login options such as Face ID.

Pros

Easy to use and user-friendly for managing online banking.
Excellent customer service with professional staff and helpful chat option.
Convenient mobile check deposits and transfers, including business deposits.
Real-time transaction notifications and strong security that users trust.
Ability to view and manage multiple accounts in one app.

Cons

Frustrating login/authentication experience with repeated prompts to enter credentials, biometric prompts, and inconsistent prompts to name or pair devices.
Frequent logout issues and access disruptions related to codes, remember-me failures, and update prompts that force re-authentication.
UI/navigation glitches and clutter after updates (e.g., changes to Bill Pay menu, banner ads, and occasional transfer/memo screen issues).

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User Reviews

Recent rating average: 4.20

All time rating average: 4.80

Upgrade to see all 33 reviews

15% (5)

Date	Author	Comment
2026-04-14	MA*****	AWESOME INTERNET ACCESS AND EXCELLENT
AWESOME INTERNET ACCESS AND EXCELLENT
2026-02-15	Tw*****	It would really be great if there is an option for me to print the mobile statement If there is one, I have to be able to find it
It would really be great if there is an option for me to print the mobile statement If there is one, I have to be able to find it
2025-10-25	Ji*****	Always going above and beyond in customer, service interest rates, and loan rates
Always going above and beyond in customer, service interest rates, and loan rates
2025-10-09	bo*****	I am very pleased with getting the results I needed to access my online account. My phone needed to be replaced and I could not login. I called the bank spoke with Dania, she guided me through the process to get the information I needed for online banking. Thank you. Robert R.
I am very pleased with getting the results I needed to access my online account. My phone needed to be replaced and I could not login. I called the bank spoke with Dania, she guided me through the process to get the information I needed for online banking. Thank you. Robert R.
2025-03-25	Se*****	The moved bill pay into a sub-menu a pain, I cannot scroll through the options for the destination account on my iPad when transferring, have to use my phone. And I am sick of the banner add that takes up half the screen. Please have user testing.
The moved bill pay into a sub-menu a pain, I cannot scroll through the options for the destination account on my iPad when transferring, have to use my phone. And I am sick of the banner add that takes up half the screen. Please have user testing.
2024-09-20	Yo*****	I called, and the bank service person was very professional and asked if I needed any other help. I said I was happy with the bank and she wished me a great day. That is super to hear someone listening and hearing your needs to help you. Much appreciated.
I called, and the bank service person was very professional and asked if I needed any other help. I said I was happy with the bank and she wished me a great day. That is super to hear someone listening and hearing your needs to help you. Much appreciated.
2024-09-17	RI*****	First of all who has to make an appt to talk to someone, I thought your bankers were always there for you. If you work it makes it truly hard to get in for they did not take appts after 4pm. My cash card never worked at gas stations or grocery stores but no problems anywhere else. Truly embarrassing!!! I deposited a large check and even though it was taken out of the other bank I still did not have access to my money after 5 working days! I am done 😡
First of all who has to make an appt to talk to someone, I thought your bankers were always there for you. If you work it makes it truly hard to get in for they did not take appts after 4pm. My cash card never worked at gas stations or grocery stores but no problems anywhere else. Truly embarrassing!!! I deposited a large check and even though it was taken out of the other bank I still did not have access to my money after 5 working days! I am done 😡
2024-08-17	Th*****	I have been banking with Ideal Credit Union for years! Nice staff and I’m glad that they’re on top of letting you when you’re account is being compromised. Keep up the great work!
I have been banking with Ideal Credit Union for years! Nice staff and I’m glad that they’re on top of letting you when you’re account is being compromised. Keep up the great work!
2024-06-15	Ru*****	Easy to manage and deposit review time has gotten much faster!
Easy to manage and deposit review time has gotten much faster!
2024-04-29	ji*****	As someone who works all the time and has trouble getting to a location to deposit checks the mobile banking is an easy to use tool. I can just click and deposit a check right into the account I want. Simple and easy to use, I get a confirmation email, letting me know, and you can talk to someone virtually, if you have any questions. I recommend it to family members who have ideal.
As someone who works all the time and has trouble getting to a location to deposit checks the mobile banking is an easy to use tool. I can just click and deposit a check right into the account I want. Simple and easy to use, I get a confirmation email, letting me know, and you can talk to someone virtually, if you have any questions. I recommend it to family members who have ideal.