ATL311 Mobile App

Name: ATL311 Mobile App
Rating: 4.1 (252 reviews)
Author: City of Atlanta

By: City of Atlanta

City of Atlanta

Features & Capabilities

ATL311 is the City of Atlanta’s primary contact channel for non-emergency services and information. The mobile app makes it easy to report problems—such as potholes or graffiti—and to track the status of your requests.

Designed for residents, business owners, and visitors, the app also provides access to MyCity information and city resources to help you stay informed and connected.

User Growth & Download Statistics

App Communication Community Data

By:

City of Atlanta

Rating:

4.10

(252) 7 new ratings

Version:

3.3 Last updated: 2025-02-25

Version code:

872644137

Creation date:

2018-08-02

Compatible devices:

Size:

57.62MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 109,284 ▲ 1,024

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

City of Atlanta

Apple Apps Store

https://apps.apple.com/us/app/atl311-mobile-app/id1416515313

User Reviews

User reviews mostly lament unreliable, partially functional service: requests often don’t get addressed, statuses don’t update, and many actions redirect to the website. The app is noted as slow and glitchy with address/login errors, and its limited scope prevents filing various common complaints. A minority find easy location access and photo uploads, but overall the app fails to provide a built-in, dependable reporting experience.

Pros

Cons

Tickets and service requests often show no results or remain unresolved; statuses frequently do not update.
In-app functionality is limited; many actions require redirecting to the city website (no built-in submission or status tracking).
App is slow, unresponsive, and glitchy; many features don't work well.
Address validation issues and authentication errors (e.g., invalid addresses, error codes like 401).
Limited scope of reportable issues; some common complaints cannot be filed (and users can't schedule or track certain requests).

Recent reviews

This services purpose is to make the people feel like they are actually going to get results to their issues in the city. Once again they play us like fools. Any request I’ve put in has gotten zero results.

by Bn*****, 2026-04-30

I have to close the “click here to chat now” alert every single time I navigate to a new page. Turn the thing off!! Why in the WORLD would you think this is good UX??

by Er*****, 2025-12-03

Over the years every time I have submitted a ticket for a pothole or another issue, they are marked as complete and never complete completed. If the city wants people to use the 311 app, they need to follow through.