Reviews of NinjaOne Mobile

By: NinjaRMM, LLC App

List of user reviews and ratings for NinjaOne Mobile

Total ratings

2.60 (Rating count: 72)

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Review summary

Reviews converge on three main issues: persistent login and authentication failures, feature gaps compared with the desktop version, and UI/UX regressions after updates. A minority of reviews acknowledge on-the-go value and basic mobile use, but overall reliability and feature parity remain major drawbacks.

Pros

On-the-go accessibility: the mobile app enables remote access and use away from a desktop.
Provides basic mobile actions and serves as a companion for quick checks.
Offers device visibility on the go, which some users find valuable despite limitations.

Cons

Frequent authentication problems: MFA/SSO/Entra cause login loops and require repeated sign-ins, making the app unreliable.
Mobile functionality lags behind the desktop: limited features (no bulk actions, scripting, or robust ticketing) and weak device management.
UI/UX issues after updates: bulky new UI, broken credential selectors, and interface elements that hinder daily use (e.g., keyboard popping up).

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User Reviews

Recent rating average: 1.50

All time rating average: 2.60

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50% (24)

Date	Author	Comment
2026-04-30	Bi*****	Pure garbage
Pure garbage
2026-04-16	pe*****	I truly don’t know how ninja can be so amazing yet can have one of the worst apps ever made. I’m not one to give a bad review, but two years of optimism that they would fix the broken login experience has finally given way to despair. Trying to use entra to logon - best case means you’re going to login every single time you open the app. Worst case after the latest update it’s just completely broken. The authenticator never calls back, rendering it completely unusable.
I truly don’t know how ninja can be so amazing yet can have one of the worst apps ever made. I’m not one to give a bad review, but two years of optimism that they would fix the broken login experience has finally given way to despair. Trying to use entra to logon - best case means you’re going to login every single time you open the app. Worst case after the latest update it’s just completely broken. The authenticator never calls back, rendering it completely unusable.
2026-03-13	So*****	Unfortunately, due to an MFA issue with the app, I am unable to verify account in order to sign in. This was on iOS 26.3, using us2.ninjaone.com environment
Unfortunately, due to an MFA issue with the app, I am unable to verify account in order to sign in. This was on iOS 26.3, using us2.ninjaone.com environment
2026-02-11	Wi*****	I’m an MSP that uses this platform and this app is trash. I’ve opened so many tickets with them to figure out why the app continually signs out and forces me to log back in even within the four hour maximum period. And then notifications never ever work. I have to always be using my laptop or desktop to do anything with the website and customers.
I’m an MSP that uses this platform and this app is trash. I’ve opened so many tickets with them to figure out why the app continually signs out and forces me to log back in even within the four hour maximum period. And then notifications never ever work. I have to always be using my laptop or desktop to do anything with the website and customers.
2026-01-07	Ma*****	Keyboard keeps popping up and gets in the way when trying to navigate since the last update. Also action and function key bar disappeared as well. Doesn’t work.
Keyboard keeps popping up and gets in the way when trying to navigate since the last update. Also action and function key bar disappeared as well. Doesn’t work.
2025-10-03	An*****	Pretty worthless if you use SSO. Wont stay logged in and if the wrong account is on the sso login screen, there’s no way to change it.
Pretty worthless if you use SSO. Wont stay logged in and if the wrong account is on the sso login screen, there’s no way to change it.
2025-07-08	Ca*****	Have to log in every 20 seconds… phone app is supposed to be “quick” otherwise I’d just be at my desktop!
Have to log in every 20 seconds… phone app is supposed to be “quick” otherwise I’d just be at my desktop!
2025-06-07	Sh*****	Would be really nice to have facial recognition with this app. I believe it’s doable but no one can tell me how. Please help! Finally was able add audio notification so that, as a runner, I am notified as soon as a new run is posted. Had to have Apple help me with that though. My IT department didn’t know how to do it. Anybody know how to activate “facial recognition “ on the iPhone (14)?
Would be really nice to have facial recognition with this app. I believe it’s doable but no one can tell me how. Please help! Finally was able add audio notification so that, as a runner, I am notified as soon as a new run is posted. Had to have Apple help me with that though. My IT department didn’t know how to do it. Anybody know how to activate “facial recognition “ on the iPhone (14)?
2025-04-12	KD*****	Great app that has helped us while on the go. I wished the login experience was better. We have to go through numerous screens to successfully login. The initial app login screen still returns you to a webpage where you need to enter your login credentials again, then you are directed to another screen to give app permissions to work offline. Would love it if there was a way to access devices terminal/cmd/powersehll
Great app that has helped us while on the go. I wished the login experience was better. We have to go through numerous screens to successfully login. The initial app login screen still returns you to a webpage where you need to enter your login credentials again, then you are directed to another screen to give app permissions to work offline. Would love it if there was a way to access devices terminal/cmd/powersehll
2025-04-03	Mi*****	It will let me log in using SMS, which Ninja reminds you is less secure. But if I use MFA codes, it gives me an error. The app is totally unusable for me. Tech support has been working on fixing it for a month, supposedly.
It will let me log in using SMS, which Ninja reminds you is less secure. But if I use MFA codes, it gives me an error. The app is totally unusable for me. Tech support has been working on fixing it for a month, supposedly.