COBRA + Direct Bill by WEX

Name: COBRA + Direct Bill by WEX
Rating: 1.5 (81 reviews)
Author: WEX, Inc.

By: WEX, Inc. App

Health & Fitness

Overview

Version:

318.4.0

Last updated: 2026-07-09

Ranking

#222,917 ▼ 185

Overall

Features & Capabilities

Access and manage your COBRA + Direct Bill account with the COBRA + Direct Bill mobile app by WEX Health. The app provides clear Plan Information, Payment Details, and Elections, with notifications and easy ways to contact Customer Service.

Key capabilities include viewing plan payments, making one-time or scheduled payments from your bank account or credit card, tracking payment status in real time, and reviewing payment history. You can select the best plan for you, use secure mobile payments, and stay informed with administrator messages. Powered by WEX Health.

User Growth & Download Statistics

App Privacy & Security Education

By:: WEX, Inc.
Rating:: 1.50
(81)
Version:: 318.4.0 Last updated: 2026-07-09
Version code:: 885001029
Creation date:: 2018-08-21
Compatible devices:
Size:: 5.81MB
URLs:: Privacy policy
Full description:: See detailed description
Source:: Apple Apps Store
Data ingested on:: 2026-09-11
Compare stats and ranking:

Ranking

# 222,917 ▼ 185

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

WEX, Inc.

Apple Apps Store

https://apps.apple.com/us/app/cobra-direct-bill-by-wex/id1404459135

User Reviews

User reviews consistently condemn COBRA + Direct Bill by WEX for high online payment fees, a poor login/registration experience, and a clunky, unreliable app/website. They report limited, confusing payment options, missed or failed payments risking coverage, and slow, unhelpful customer service. The platform appears outdated and hard to use, especially during job transitions when COBRA is most needed, with users forced to rely on alternative payment methods and manual processes.

Pros

Cons

$20 convenience online payment fee; reviewers say it's excessive and that only two options exist to avoid it (mail-in check or ACH).
Persistent login/registration problems, including missing confirmation emails, login failures, and password issues.
Poor app/website usability: you must use a browser for most tasks; frequent errors; outdated, clunky interface.
Unreliable payments and risk of coverage disruption: automated payments fail, missed payments can result in cancellation and long resolution times.
Customer service is slow or unhelpful and hard to reach.

Recent reviews

The recurring payments confirmation screen doesn’t populate data correctly. I’m hoping this is just a display issue in the app populating text fields from the wrong values, and not one where their actual database storage is wrong. Either way, don’t trust recurring payments. Make sure to verify every single month.