The Shout App

I was a Shout customer for several years, and initially I had a great experience. The platform worked well, customer service was responsive, and I regularly recommended Shout to others. Unfortunately, my experience has changed dramatically over the past year or two. Support has become increasingly difficult to reach, response times have slowed significantly, and the platform seems to have received very few meaningful updates. After dealing with these issues for some time, I ultimately decided to move my business texting service to another provider. The most frustrating part has been trying to port our long-established business phone number. Our new provider submitted the port request through Twilio, but we were told the transfer is waiting on approval to release our number from Shout. For nearly two weeks, my assistant and I have tried repeatedly to get help. We have contacted Shout through the in-app support chat, phone calls, texts, email, LinkedIn, Facebook Messenger, and even a direct message to the founder. We have received no response through any of these channels. The in-app chatbot has also been unable to connect us with an actual person. At this point, I’m not asking Shout to convince me to stay or resolve my concerns with the platform. I simply need someone to respond and help facilitate the release of our business number so we can move forward with our new provider. Being unable to reach anyone while an important business phone number is essentially stuck in limbo has been incredibly frustrating and disruptive. I’m especially disappointed because Shout was once a company I was genuinely happy to recommend. I would gladly update this review if someone from Shout responds and resolves the issue, but based on our recent experience, I cannot recommend the service to businesses that depend on responsive customer support or need confidence that they’ll be able to take their business number with them when they leave.

I used to love Shout. It was one of my favorite platforms to recommend to my clients. Unfortunately, the last 1-2 years has been rough. Shout is glitchy and the support team is nonexistent. About two weeks ago, my client decided to port her number to a different platform. However, we need Shout’s approval to move forward with the port. My client and I have tried several times, through several different channels, to get in touch with someone at Shout to approve the port, with no luck. If you’re looking for texting software that has a great customer service department and that is quick to respond, look somewhere else.