Gorgias Helpdesk

Name: Gorgias Helpdesk
Rating: 1.6 (77 reviews)
Author: Gorgias Inc.

By: Gorgias Inc. App

Productivity

Overview

Version:

1.16

Last updated: 2026-09-09

Ranking

#221,903 ▼ 221

Overall

Features & Capabilities

The Gorgias mobile app delivers an all-in-one help desk experience for ecommerce teams. Access and respond to email, live chat, phone, and social messages (Facebook, Instagram) from a single mobile platform, and manage conversations across multiple stores with full visibility into customer history.

Speed up support with instant replies, pre-made templates, and Macros that auto-fill order details. Gorgias helps reduce first-response time, boost agent efficiency, and is trusted by top Shopify and Magento stores.

User Growth & Download Statistics

App Communication E-Commerce Social Media

By:

Gorgias Inc.

Rating:

1.60

(77)

Version:

1.16 Last updated: 2026-09-09

Version code:

890980915

Creation date:

2018-07-25

Compatible devices:

Size:

38.29MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-19

Compare stats and ranking:

Ranking

# 221,903 ▼ 221

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Gorgias Inc.

Apple Apps Store

https://apps.apple.com/us/app/gorgias-helpdesk/id1397660619

Website:

https://gorgias.io/

User Reviews

The iOS app is widely reported as buggy and unreliable for on-the-go ticketing. Recurrent issues include typing bugs (cursor movement, garbled text, voice-to-text failures), constant login loops, and unreliable notifications. Users also describe overall instability and non-functionality, with several noting slow or unhelpful support. While the desktop version may fare better, the mobile app fails to meet the needs of on-the-go support teams based on multiple reviews.

Pros

Cons

Typing/keyboard bugs on iOS: cursor jumps, letters merge, garbled auto-correct, and voice-to-text cutouts make composing replies unreliable.
Login and session instability: frequent log-in loops, not staying logged in, and doom/verification loops that force repeated sign-ins.
Notifications are unreliable: new tickets/updates often don’t alert promptly unless the app is restarted or reopened.
General instability: the app is frequently non-functional or crashes, hindering ticket management on mobile.
Support responsiveness is poor: multiple reviewers report slow or unhelpful responses from support.

Recent reviews

I have used this app since 2024 for providing remote DIY support and it hasn’t worked well a single time. I get notifications of tickets after I’ve already opened them. Like what’s the point of that? Then the keyboard is always having issues. I have told the company I’m with to switch but of course they haven’t. This app isn’t gorgeous at all!

by Sa*****, 2026-08-28

The app is good until you need help. At that point you are on your own. They don’t have support, at least I feel that way after 10 tickets/emails to their support and no response in over a week. I will not recommend this to anyone, stay away from this app.