Gorgias Helpdesk

Name: Gorgias Helpdesk
Rating: 1.6 (77 reviews)
Author: Gorgias Inc.

By: Gorgias Inc. App

Productivity

Overview

Version:

1.13

Last updated: 2026-05-28

Ranking

#253,956 ▼ 7,407

Overall

Features & Capabilities

The Gorgias mobile app delivers an all-in-one help desk experience for ecommerce teams. Access and respond to email, live chat, phone, and social messages (Facebook, Instagram) from a single mobile platform, and manage conversations across multiple stores with full visibility into customer history.

Speed up support with instant replies, pre-made templates, and Macros that auto-fill order details. Gorgias helps reduce first-response time, boost agent efficiency, and is trusted by top Shopify and Magento stores.

User Growth & Download Statistics

App Communication E-Commerce Social Media

By:

Gorgias Inc.

Rating:

1.60

(77)

Version:

1.13 Last updated: 2026-05-28

Version code:

886118941

Creation date:

2018-07-25

Compatible devices:

Size:

38.42MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-19

Compare stats and ranking:

Ranking

# 253,956 ▼ 7,407

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Gorgias Inc.

Apple Apps Store

https://apps.apple.com/us/app/gorgias-helpdesk/id1397660619

Website:

https://gorgias.io/

User Reviews

The iOS app is widely reported as buggy and unreliable for on-the-go ticketing. Recurrent issues include typing bugs (cursor movement, garbled text, voice-to-text failures), constant login loops, and unreliable notifications. Users also describe overall instability and non-functionality, with several noting slow or unhelpful support. While the desktop version may fare better, the mobile app fails to meet the needs of on-the-go support teams based on multiple reviews.

Pros

Cons

Typing/keyboard bugs on iOS: cursor jumps, letters merge, garbled auto-correct, and voice-to-text cutouts make composing replies unreliable.
Login and session instability: frequent log-in loops, not staying logged in, and doom/verification loops that force repeated sign-ins.
Notifications are unreliable: new tickets/updates often don’t alert promptly unless the app is restarted or reopened.
General instability: the app is frequently non-functional or crashes, hindering ticket management on mobile.
Support responsiveness is poor: multiple reviewers report slow or unhelpful responses from support.

Recent reviews

The app is good until you need help. At that point you are on your own. They don’t have support, at least I feel that way after 10 tickets/emails to their support and no response in over a week. I will not recommend this to anyone, stay away from this app.

by Er*****, 2026-02-18

After many years and multiple updates, this app still has the same basic problems. It still puts you into a doom loop trying to get logged in from a mobile device, from which there is no escape. Like other reviewers, we have written to the company and they have consistently denied responsibility and provided unhelpful responses. It’s amazing that a company that makes a customer service system would have such an incredibly bad app themselves.