Reviews of Axos All-In-One Mobile Banking

By: Axos Bank App

List of user reviews and ratings for Axos All-In-One Mobile Banking

Total ratings

4.70 (Rating count: 18,887)

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Review summary

Reviews praise Axos for ease of use, easy deposits, and low fees, plus platform upgrades. However, recurrent reliability and UX problems—crashing, slow or missing transaction posting, and authentication issues—pervade many reviews. Users also report gaps in features (no Zelle, no investments) and inconsistent behavior between the mobile app and desktop site. Overall sentiment is mixed: convenient banking when the app works, but reliability and usability gaps hinder daily use.

Pros

Easy to use and quick to navigate.
Simple, convenient deposits on mobile.
No monthly fees / low fees.
Platform upgrade improved accessibility.
Responsive customer service noted by some users.

Cons

Frequent crashes/glitches that prevent funding or transferring money.
Transaction posting delays and difficulty viewing transaction history; data inconsistencies between app and website.
Authentication problems: sign-in codes don’t match, Face ID won’t enable, and password pasting is blocked.
Poor UX flow and mismatch between mobile and desktop; nightly maintenance hurts usability.
Missing features and limitations (no Zelle; limited investment options; issues with future-dated transactions).

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User Reviews

Recent rating average: 4.00

All time rating average: 4.70

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31% (41)

Date	Author	Comment
2026-07-10	We*****	I'm having trouble clicking on move money, anytime I click move money, the app closes.
I'm having trouble clicking on move money, anytime I click move money, the app closes.
2026-07-09	pl*****	I am new to Axos and so far this is easy to use and I’m looking forward to my banking and savings future with Axos.
I am new to Axos and so far this is easy to use and I’m looking forward to my banking and savings future with Axos.
2026-07-07	Pa*****	Very nice and very fast at deposits and the best way to do some Banking
Very nice and very fast at deposits and the best way to do some Banking
2026-07-03	jh*****	This online bank offers exceptional user-friendliness and boasts a high-yield savings account that ranks among the best. Additionally, you have the option to invest your funds directly within the app.
This online bank offers exceptional user-friendliness and boasts a high-yield savings account that ranks among the best. Additionally, you have the option to invest your funds directly within the app.
2026-07-02	Sa*****	I normally use BECU as my main checking account but I had some fraud and couldn't use them this time so I decided to use my back up Axos. Normally I am used to a $50 check being available instantly because BECU trusts its members and isn't so cheap that they are afraid to risk $50. It has been a week and still nothing.
I normally use BECU as my main checking account but I had some fraud and couldn't use them this time so I decided to use my back up Axos. Normally I am used to a $50 check being available instantly because BECU trusts its members and isn't so cheap that they are afraid to risk $50. It has been a week and still nothing.
2026-07-01	ch*****	Customer service is wonderful! Interest rate is good!
Customer service is wonderful! Interest rate is good!
2026-07-01	Ja*****	It’s a really good savings and checking account if anyone interested in it! The only problem I have with it is the app speed and how fast you see your recent transactions being processed. It’s very slow!
It’s a really good savings and checking account if anyone interested in it! The only problem I have with it is the app speed and how fast you see your recent transactions being processed. It’s very slow!
2026-06-30	Si*****	I have a loan with this bank which I set to auto payments. Every month they have over drafted me twice the amount owed. It pulls from my primary bank account and I have to call the bank and fight with them every month to get refunded. I don’t understand why it keeps taking double payments. Also the app is slow to reflect pending payments or transactions. When you call they never take care of the problem same day. I get passed around to three different people every time.
I have a loan with this bank which I set to auto payments. Every month they have over drafted me twice the amount owed. It pulls from my primary bank account and I have to call the bank and fight with them every month to get refunded. I don’t understand why it keeps taking double payments. Also the app is slow to reflect pending payments or transactions. When you call they never take care of the problem same day. I get passed around to three different people every time.
2026-06-29	kr*****	Tony talked me through directions for 30 min and was great and patient. You have great customer service, I appreciate it ! Go Tony- you are very helpful.
Tony talked me through directions for 30 min and was great and patient. You have great customer service, I appreciate it ! Go Tony- you are very helpful.
2026-06-27	NT*****	I’ve called many times asking for help in anything and axos has held its reputation for good service.
I’ve called many times asking for help in anything and axos has held its reputation for good service.