Tradovate: Trade & Invest

I barely used this app and didn’t fully get to mess with it I deposited 10$ and a 100$ recently. I get back on to a blank account and it’s not loading either? What could possibly be the issue.

I just started with this platform, it’s already proving to be outdated and overall slow from the software, app, website, and staff. I haven’t got to fund an account yet because the site will not let me remove my middle name so it matches my debit card. It literally says updated and shows the same typo on my name, I’ve tried 3 different devices. Now I lost money & am told either way it could take days for my money to deposit. It’s 2026, these people need to catch up with the times of instant transfers & deposits. I didn’t like the level of reassurance from the person I spoke with on the phone. Mr Tim W. Trading Operations Associate I, essentially left me with no answer to my problem, and hung up in my face after hearing me complain about the incompetence of their system. Why would you have an answering service that is obsolete ? Is it Tradovate’s way to scam their users into feeling secure, thinking you offer 24hr support if an issue like mine arises. Then turn your user away without even an apology or significant answer to why your service is not working as advertised. Im growing cynical. How do you expect me, my peers, or groups of trading communities to put large amounts of capital in your hands if your website/platform can’t simply update my personal information so I can use the withdrawal/deposit feature. Arguably the most important.