Reviews of Solutionreach

By: Solutionreach, Inc. App

List of user reviews and ratings for Solutionreach

Total ratings

2.60 (Rating count: 15)

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Review summary

Users like having mobile access and the ability to text patients via the app, along with overall improvements. The main recurring problems are login failures, loading/spinner issues, and unreliable notifications, plus general buggy performance and delays in updating messages, which undermine the mobile conveniences.

Pros

Texting patients from the iOS app.
Schedule access/management on mobile.
Convenient mobile access to the office platform from anywhere.
Perceived improvements and responsiveness to user feedback.

Cons

Frequent login failures / Unable to log in.
Loading issues: app spins indefinitely or fails to load content.
Notifications not working or inconsistent (missing alerts, persistent wrong indicators).
Buggy/slow performance with delayed or unreliable message updates.

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User Reviews

Recent rating average: 2.20

All time rating average: 2.60

Upgrade to see all 21 reviews

62% (13)

Date	Author	Comment
2026-03-13	Jm*****	This used to work great!….until the app stopped working about a month ago. After I log in, all it does is spin. Really need it to work so that I communicate with patients when the office is closed.
This used to work great!….until the app stopped working about a month ago. After I log in, all it does is spin. Really need it to work so that I communicate with patients when the office is closed.
2025-08-15	fe*****	Started off perfect, sent texts and intakes without a problem. more recently it does not load anything. Just an endless pinwheel.
Started off perfect, sent texts and intakes without a problem. more recently it does not load anything. Just an endless pinwheel.
2025-03-09	DD*****	It can not show text messages any more, kept background loading without showing anything.
It can not show text messages any more, kept background loading without showing anything.
2024-04-23	Jc*****	Super helpful to have the schedule and be able to text patients from the app.
Super helpful to have the schedule and be able to text patients from the app.
2024-03-28	je*****	Great to have the platform available on my phone. Ive noticed many improvements lately and the focus on customer feedback is felt!
Great to have the platform available on my phone. Ive noticed many improvements lately and the focus on customer feedback is felt!
2024-03-28	Me*****	The updated version of the app is amazing! It makes life so much easier to have access to our office within our phone from anywhere on the go!
The updated version of the app is amazing! It makes life so much easier to have access to our office within our phone from anywhere on the go!
2023-10-12	Al*****	The schedule portion of the app doesn’t show columns/ ops and it doesn’t show as an actual schedule. If a patient texts and needs an appointment it’s impossible to see gaps in the schedule or what ops have open time. Also the huddle feature isn’t available on the app. No benefit to the app with this.
The schedule portion of the app doesn’t show columns/ ops and it doesn’t show as an actual schedule. If a patient texts and needs an appointment it’s impossible to see gaps in the schedule or what ops have open time. Also the huddle feature isn’t available on the app. No benefit to the app with this.
2022-09-14	dd*****	Is there a way to get the app open on IPhone/IOS with FACEID instead of typing username and password every single time ?
Is there a way to get the app open on IPhone/IOS with FACEID instead of typing username and password every single time ?
2022-09-11	Bl*****	My staff only has the windows desktop app. I have access to the iPhone app and at Time I would not share the iPhone app because I felt it has too many problems. For example, there are read messages in the inbox on this iPhone app that we have already dealt with and archived. It is like the iPhone app doesn’t sync with the desktop app. I cannot tell if there are messages that need attention or were never dealt with. Also they clear Flags before they archive messages on your windows desktop app yet on your phone app there are messages that are archived that are flagged. Why is this? I have been using the app about 4-5 months now. I notice the most recent update was 2 days ago. Are these issues going to be fixed? Your windows app has a beta mode which has these exact same issues (archived messages show in inbox and flagged messages do not behave right) and a non-beta mode. WE DO NOT WANT TO BE BETA TESTERS. WE ARE NOT PAYING TO BE BETA TESTERS. Can you please make a non beta version of this app or have an option to opt out of this beta version?
My staff only has the windows desktop app. I have access to the iPhone app and at Time I would not share the iPhone app because I felt it has too many problems. For example, there are read messages in the inbox on this iPhone app that we have already dealt with and archived. It is like the iPhone app doesn’t sync with the desktop app. I cannot tell if there are messages that need attention or were never dealt with. Also they clear Flags before they archive messages on your windows desktop app yet on your phone app there are messages that are archived that are flagged. Why is this? I have been using the app about 4-5 months now. I notice the most recent update was 2 days ago. Are these issues going to be fixed? Your windows app has a beta mode which has these exact same issues (archived messages show in inbox and flagged messages do not behave right) and a non-beta mode. WE DO NOT WANT TO BE BETA TESTERS. WE ARE NOT PAYING TO BE BETA TESTERS. Can you please make a non beta version of this app or have an option to opt out of this beta version?
2022-08-27	Pa*****	Workstations app is ok, but iOS app is buggy and unable to log in. Same with SR Review. Unable to get help from a real person other than SR forum. SR was good a few years ago when we 1st signed up but lately it’s really bad. We’re switching to a different service.
Workstations app is ok, but iOS app is buggy and unable to log in. Same with SR Review. Unable to get help from a real person other than SR forum. SR was good a few years ago when we 1st signed up but lately it’s really bad. We’re switching to a different service.