My Truphone: eSIM travel data

Name: My Truphone: eSIM travel data
Rating: 2.5 (164 reviews)
Author: Truphone Limited

By: Truphone Limited

Dual-SIM data for travelling

Features & Capabilities

Get instant eSIM data for iPhone in 113 destinations. My Truphone connects you to the best cellular networks worldwide, offering flexible data plans from daily 300MB to 30-day options—no bill shocks and no dependence on Wi-Fi.

Download data plans directly to your iPhone eSIM (models including iPhone 11, 12, 13, Pro, Pro Max, XS, XS Max & XR) without replacing the SIM card. Start with 100MB free and ensure your iPhone is unlocked.

User Growth & Download Statistics

App Data Privacy & Security

By:

Truphone Limited

Rating:

2.50

(164)

Version:

1.29.0 Last updated: 2025-10-29

Version code:

878712298

Creation date:

2018-11-01

Compatible devices:

Size:

70.40MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-06

Compare stats and ranking:

Ranking

# 160,087 ▼ 2,061

Other platforms

My Truphone (v1.29.0)

91,117 3.44

(271)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Truphone Limited

Apple Apps Store

https://apps.apple.com/us/app/my-truphone-esim-travel-data/id1369080719

Website:

https://www.truphone.com/us/iphone-xs-dual-sim-plan/

User Reviews

User reviews are largely negative due to billing and support issues, including auto-renewal charges, difficult cancellations, and slow refunds. App usability and eSIM activation are frequent pain points, with login and plan-management problems. A minority report fair value, easy global-plan signup, occasional usable data, and workable device installs, but reliability and customer service gaps dominate.

Pros

Reasonable price / good value for money for global plans
Easy signup for a global plan
Refunds can be issued quickly when issues occur
eSIM installation can work smoothly on some devices (e.g., iPhone SE 2020)
Some users report usable data in at least certain regions

Cons

Auto-renew is enabled by default and difficult to cancel; users report multiple unintended charges
Billing issues: charges for other family members, unexplained charges, and inconsistent refunds
Slow, unresponsive, or hard-to-reach customer support; bounced emails and cross-team delays
App/activation reliability problems: login issues on iPad, inability to manage existing plans, difficulties canceling, splash screen pauses, reinstall failures
Data/coverage performance is inconsistent across regions and contexts (dead zones, slow activation, limited service)

Recent reviews

They make it impossible to cancel your subscription even tho I clicked cancel multiple times

by qu*****, 2026-01-12

Used this service for my family on a few trips. It was good value for money but I would recommend looking at Nomad at least in Europe more recently. My family has had two occasions to get refunds from Truphone. First time was when the auto renew that was on by default kicked in. This feels like not friendly practice. Truphone refunded without question. Second time they started charging a different family member for no apparent reason with no plan available. Refund was immediate after contacting but no explanation as to why the erroneous charge. How many people are being unknowingly charged?