HSL

Name: HSL
Rating: 3.9 (480 reviews)
Author: Helsingin seudun liikenne

By: Helsingin seudun liikenne App

Tickets, route planner & news

Overview

Version:

7.4.0

Last updated: 2026-06-17

Ranking

#79,169 ▲ 26

Overall

Features & Capabilities

HSL brings tickets, journey planning and real-time transport information for the Helsinki region in one app. You can purchase single, day and season tickets for adults and children, with options for students and seniors, and pay using popular methods like debit/credit cards, MobilePay, or commuter benefits. Buses, trains, the Metro, trams and ferry are all supported, making travel across the region easy and flexible.

Use the Journey Planner to find routes and learn which ticket you’ll need, while viewing real-time stop-specific departure and arrival times and tracking vehicles in real time. The app also shows service changes and disruptions and can notify you directly on your phone so you’re always in the loop. For more information about Helsinki region public transport, visit hsl.fi.

User Growth & Download Statistics

App Navigation & Mapping News & Magazines

By:

Helsingin seudun liikenne

Rating:

3.90

(480) 2 new ratings

Version:

7.4.0 Last updated: 2026-06-17

Version code:

886983480

Creation date:

2018-06-25

Compatible devices:

Size:

91.82MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-13

Compare stats and ranking:

Ranking

# 79,169 ▲ 26

Other platforms

HSL - tickets & route planner (v7.3.0)

2,961,690 2.43

(24,473)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Helsingin seudun liikenne

Apple Apps Store

https://apps.apple.com/us/app/hsl/id1340229182

Website:

https://www.hsl.fi/en

User Reviews

The Helsinki HSL app is praised for its navigation and city-wide route-finding capabilities, but is overwhelmed by international SMS verification failures that block account creation and ticket purchases. Recurring glitches, unresponsiveness on mobile data, and loops in verification further degrade usability. Tourists face additional friction due to regional restrictions and limited payment options for certain features like bike sharing. Support responsiveness is also a common pain point, leaving users stuck and often needing workarounds or reinstallations.

Pros

Strong route planning/navigation for Helsinki, helping users find routes and navigate the city.
The app concept and in-app transit focus are appreciated by travelers when it works, offering a streamlined transit experience.

Cons

SMS/phone number verification fails for international numbers (including US numbers), preventing account creation and ticket purchase.
Verification SMS looping or non-delivery blocks core functionality (cannot verify, cannot buy tickets, app locks or becomes unusable).
Frequent glitches and instability (e.g., delays loading tickets after charges, app unresponsive on mobile data, endless verification loops).
Limited accessibility for tourists due to regional restrictions (IP blocks) and payment method limitations, impacting bike-sharing and other features.
Customer support and remediation appear slow or unhelpful, with unresolved issues and workarounds requiring reinstall or risky workarounds.

Recent reviews

Delivery of Confirmation codes does not work. Get “confirmation sent” but no text received for US or Finish phone number. App is useless for visitors who want more than a 3 day pass

by Se*****, 2026-07-20

I just ran into the same bug as another user. I tried to buy tickets for me and my kids, I was running into a payment failed message. So I went to create an account wondering if it would work that way. Instead, because foreign phone number verification doesn’t work (it never sends a text) I am now stuck on the page that says “verify your phone number.” So totally stuck and now going to need to take an Uber to the theme park. What a bummer for tourists.