Smappee

Can’t get passed slash screen! I recently upgrade from an older iPad to a new iPad Pro 11” (gen2) and now can’t get passed the splash screen (picture of sunflowers).

Spent more than $250 on this Smappee Energy few years ago and was really excited about it. It was able to detect few appliances like refrigerator, microwave, kettle and part of AC. But, it never detects my big appliances like clothes watcher and dryer, vacuum dryer and most other small appliances. Their patented NILM (Non-Intrusive Load Monitoring) is just pathetic with full of discrepancies. When TV or some other appliances like vacuum cleaner, cooker are on, the detection is all over the map as it reported all kind of other appliances being on and off. It reported about 15% detected appliances usage only of total energy usage. It is just full of discrepancies and frustration. This Smappee Energy is a “half-baked product” and I was hoping it would improve over time, but it it gets worse, much worse. Contacted support many times without a true help, at the end, still same, not working right that full of errors. The hardware seems still working though. As other users pointed out too, the new app is just a striped down version of the previous app to mask the all the issues of the features before as it is pretty much useless. It does not show simple function like what are the appliances are currently running like other competitor products. I lost faith and don’t trust any of their products anymore. No confidence of the company as this is a sinking ship. I don’t expect response from Smappee on the review nor to improve the product and app. Just to share my poor experience and frustration of this product with other consumers.