Reviews of Otter Transcribe Voice Notes

By: Otter.ai, Inc. App

List of user reviews and ratings for Otter Transcribe Voice Notes

Total ratings

4.80 (Rating count: 71,590)

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Review summary

Users praise Otter for strong transcription accuracy and speaker ID, and for its usefulness in meetings and personal note-taking. However, frequent reliability issues (failed recordings, unresponsiveness, crashes), login/access friction, a 90-minute usage limit with ongoing upsell, and reports of poor customer service and strict refunds weigh heavily. Additionally, users want better export/organization workflows and cross‑platform usability. Overall, accuracy and utility are valued, but reliability, billing, and feature gaps drive many negative experiences.

Pros

Very high transcription accuracy and reliable speaker identification.
Excellent for meetings and note-taking; capable of capturing thoughts and generating summaries.
Transforms how users take meetings and is widely praised for its usefulness in both personal and professional notes.
Strong language recognition and overall usefulness in daily note-taking and organization.

Cons

Reliability issues with recording and app unresponsiveness or crashes.
Login and sign-in friction across Google/Microsoft accounts.
90-minute usage limit with ongoing upsell and unclear upgrade details.
Poor customer service and refunds policy; hard to cancel trials and obtain refunds.
Limited cross-platform/export workflow and organization features, plus gaps in workflow usability.

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User Reviews

Recent rating average: 3.50

All time rating average: 4.80

Upgrade to see all 194 reviews

19% (36)

Date	Author	Comment
2026-08-06	7h*****	Great app helps a lot with notetaking! Very simple.
Great app helps a lot with notetaking! Very simple.
2026-08-06	Ot*****	Amazing how much more I’m able to capture with Otter
Amazing how much more I’m able to capture with Otter
2026-08-05	👑*****	I have been using this tool for years now and it's been a game changer in my business operations and productivity.
I have been using this tool for years now and it's been a game changer in my business operations and productivity.
2026-08-04	Mo*****	Otter ai has helped me with transcribing my fathers music so I can best pass along to his grandchildren and so on so forth. It’s the most important project made easy:)
Otter ai has helped me with transcribing my fathers music so I can best pass along to his grandchildren and so on so forth. It’s the most important project made easy:)
2026-08-04	Ed*****	Otter seems like a good option. I have notused it much yet. I don’t like the way it opens immediately on my Mac when I choose the app. It’s not that easy to clear off so it feels pushy.
Otter seems like a good option. I have notused it much yet. I don’t like the way it opens immediately on my Mac when I choose the app. It’s not that easy to clear off so it feels pushy.
2026-08-04	ch*****	I’ve used Otter on and off since before it “was cool.” Just kidding. Kinda. I’ve been using it since 2018 with decent results back then, and incredible results now. It is my go-to for transcription of interviews and instructional sessions. The new summary feature is great as well.
I’ve used Otter on and off since before it “was cool.” Just kidding. Kinda. I’ve been using it since 2018 with decent results back then, and incredible results now. It is my go-to for transcription of interviews and instructional sessions. The new summary feature is great as well.
2026-08-04	An*****	This is not the transcription app for you if your meetings are heated and people are talking over each other or if anyone mumbles or speaks too fast, or has an accent. In the 56 meetings I recorded and used this app to transcribe, all but one had to be edited, line by line. However, compared to the other transcription apps I used, at least this one let me edit the speaker names and what they said.
This is not the transcription app for you if your meetings are heated and people are talking over each other or if anyone mumbles or speaks too fast, or has an accent. In the 56 meetings I recorded and used this app to transcribe, all but one had to be edited, line by line. However, compared to the other transcription apps I used, at least this one let me edit the speaker names and what they said.
2026-08-03	lo*****	Paywalled out of seeing the last 19 minutes of an enthralling conversation because I didn’t press stop at the 89 minute mark to start a new one. My fault for being engaged in the conversation. It was a very unpleasant feeling seeing the message that Otter has it transcribed but if I don’t pay up to upgrade to Business from my 99.99/year Premium subscription, then I can get lost. Even funnier is how it promises 90 minutes, but I was cut off mid sentence 12 seconds before 89min. I want to be mad but am simply sad. Is this what they call late stage capitalism? Goodbye Otter and good riddance.
Paywalled out of seeing the last 19 minutes of an enthralling conversation because I didn’t press stop at the 89 minute mark to start a new one. My fault for being engaged in the conversation. It was a very unpleasant feeling seeing the message that Otter has it transcribed but if I don’t pay up to upgrade to Business from my 99.99/year Premium subscription, then I can get lost. Even funnier is how it promises 90 minutes, but I was cut off mid sentence 12 seconds before 89min. I want to be mad but am simply sad. Is this what they call late stage capitalism? Goodbye Otter and good riddance.
2026-08-02	Le*****	Otter was the king of AI transcribing before ChatGPT was a thing. The secret weapon. Then like many lazy kings they do things at 50%. Example: I had a dozen meetings last week so I paid the quite expensive monthly subscription cost. Now I need otter to do what every other AI platform can do today: go through each of those 12 meeting scripts and take notes for each meeting in the following ways: then I take the time and give the AI about two paragraphs of specific requests. Easy stuff like for each meeting use the contents to title the meeting in a more helpful way then the otter AI meeting titles. “Chuck” “Bob” should be “met with Bob to discuss sales trends over last two years”. Ok? And I include mention like use subtitles for “person speaking” and put what they say under their name per each convo. So what does dodo do? I mean otter. It just puts “person name” thirty times throughout the notes. Bro. Really? ChatGPT 3.5 turbo was great but 2023 is the past homie. Somebody at otter is pinching Pennies and thinking shortsighted when they should be claiming ground as king of kings using at least sonnet latest. Not running a home made LLM on a Mac Studio cluster to save money. Because no way bro. I am definitely finding a better transcription solution from here on out. For 20 bucks or whatever paid for this that’s a bad value these days and there’s even a limit to the number of minutes I have. Fight over crumbs and you’ll be fighting over crumbs for sure in five years when you’re down to the two original founders again running things. But hey. I’m just one guy. ✌️
Otter was the king of AI transcribing before ChatGPT was a thing. The secret weapon. Then like many lazy kings they do things at 50%. Example: I had a dozen meetings last week so I paid the quite expensive monthly subscription cost. Now I need otter to do what every other AI platform can do today: go through each of those 12 meeting scripts and take notes for each meeting in the following ways: then I take the time and give the AI about two paragraphs of specific requests. Easy stuff like for each meeting use the contents to title the meeting in a more helpful way then the otter AI meeting titles. “Chuck” “Bob” should be “met with Bob to discuss sales trends over last two years”. Ok? And I include mention like use subtitles for “person speaking” and put what they say under their name per each convo. So what does dodo do? I mean otter. It just puts “person name” thirty times throughout the notes. Bro. Really? ChatGPT 3.5 turbo was great but 2023 is the past homie. Somebody at otter is pinching Pennies and thinking shortsighted when they should be claiming ground as king of kings using at least sonnet latest. Not running a home made LLM on a Mac Studio cluster to save money. Because no way bro. I am definitely finding a better transcription solution from here on out. For 20 bucks or whatever paid for this that’s a bad value these days and there’s even a limit to the number of minutes I have. Fight over crumbs and you’ll be fighting over crumbs for sure in five years when you’re down to the two original founders again running things. But hey. I’m just one guy. ✌️
2026-08-02	St*****	I’ve been paying for otter for around a year and a half. It’s hard to persuade myself to stay with it given the evolving options in the market. Transcription inaccuracies are surprisingly high, even after adding custom vocabulary . Sometimes when I go to copy transcript, I realize that a large section of the conversation just wasn’t recorded. Even when it does record everything, it takes too long to transcribe files, so when I get back from my morning walk where I dictate my action plan for the day, I still have to wait five or more minutes. Otter needs to be an obviously superior tool or it will lose out to Claude App, ClickUp Brain Max, or similar tools.
I’ve been paying for otter for around a year and a half. It’s hard to persuade myself to stay with it given the evolving options in the market. Transcription inaccuracies are surprisingly high, even after adding custom vocabulary . Sometimes when I go to copy transcript, I realize that a large section of the conversation just wasn’t recorded. Even when it does record everything, it takes too long to transcribe files, so when I get back from my morning walk where I dictate my action plan for the day, I still have to wait five or more minutes. Otter needs to be an obviously superior tool or it will lose out to Claude App, ClickUp Brain Max, or similar tools.