OneService App

【China Life (Overseas) OneService App】

China Life (Overseas) OneService App is exclusively designed for customers of China Life (Overseas) Hong Kong Branch, Macau Branch, and Singapore Company. With OneService, you can effortlessly manage your policies and enjoy greater life convenience.

【Individual Insurance Self-Service】

• Quickly review policy coverage, fully control account information.
• Complete policy service and claims applications (medical/accident/critical illness, etc.) anytime and anywhere.
• Make premium payments and receive payments quickly and easily.
• Real-time tracking of insurance application, policy service, and claims progress, with status notifications.

【Group Insurance Self-Service】

• Significantly reduce the time spent on complex processes through electronic claim application.
• Easily and quickly search for list of network doctors.
• Review information related to your policy.

Note: Individual Insurance claims services, premium payment services and Group Insurance services are currently not available to customers of the Singapore Company.

【Pension Self-Service】 (Available only to customers of the Macau Branch)

• Access your CPF/ORSO account balance, review contribution history, and track fund performance all in one place.
• Adjust contribution allocation online and submit service requests quickly.
• Receive real-time updates on service progress and easily track application status.

Please note that OneService features may vary due to market and strategy differences. We strive to enhance and update our app regularly to improve user experience of our customers.