The O2 Venue App

Name: The O2 Venue App
Rating: 4.4 (640 reviews)
Author: The O2

By: The O2

The official app of The O2

Features & Capabilities

The O2 Venue App Chrome Extension puts mobile ticketing, exclusive offers, and essential venue information at your fingertips. View and display your tickets, transfer them, and get ready with upfront details on upgrades, bars and restaurants, facilities, and merchandise so you can plan your visit with confidence.

Core features include mobile ticketing, venue maps, ticket booking, and up-to-date venue information, plus opt-in notifications for events and upgrades and personalized offers. Discover exclusive deals and stay informed as you navigate The O2.

User Growth & Download Statistics

App Navigation & Mapping Marketing Entertainment

By:

The O2

Rating:

4.40

(640)

Version:

19.0.2 Last updated: 2026-04-28

Version code:

884907577

Creation date:

2017-08-18

Compatible devices:

Size:

63.11MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 72,363 ▲ 133

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

The O2

Apple Apps Store

https://apps.apple.com/us/app/the-o2-venue-app/id1272123607

Website:

https://www.theo2.co.uk/

User Reviews

Users consistently report the O2 Venue App as unstable and hard to use. The most recurring issues are login/authentication failures, inability to view or download purchased tickets, and app crashes. Many reviews describe a tedious, cluttered UX with unnecessary steps, including multiple accounts to access tickets. Support is seen as unhelpful or hard to reach, and interoperability with other ticket services (like Ticketmaster/ASX) adds confusion. Despite occasional praise for a visually appealing interface, reliability and usability problems dominate.

Pros

Excellent interface; nice colors; easy on the eyes.

Cons

Frequent login/authentication failures and password reset problems.
Tickets often aren’t visible or accessible (cannot view/download, tickets vanish, last-minute access failures).
App crashes or freezes (logo on splash screen, endless loading).
Overly complex and cluttered UX with hoops to jump through and even multiple accounts required to access tickets.
Support is unhelpful or hard to reach (chatbot, poor contact options).

Recent reviews

App crashes when I try to view my tickets. Tried reinstalling and same issue. Garbage just ahead of a concert.

by RW*****, 2025-07-18

This is completely unnecessarily complicated. Sometimes it works sometimes it doesn’t, sometimes you can see your tickets and then 24 hours later the tickets vanish l and you have to delete the app and reinstall it, which is ridiculous. The whole AXS mobile ID versus ticket issue is not clear and overlaps and it’s probably creating problems for the soft Simplify this and it’ll work better