GR PayIt for Grand Rapids

Name: GR PayIt for Grand Rapids
Rating: 2.7 (53 reviews)
Author: PayIt, LLC

By: PayIt, LLC

Finance

Features & Capabilities

GR PayIt for Grand Rapids is the official City of Grand Rapids app that lets residents pay multiple city services in one secure place. Pay Water, Waste Services, Property Tax, and Parking Tickets with a tap, and keep receipts in a built-in Wallet. Most services incur no added fees, though Property Tax payments may include a processing fee.

Key features include secure payments, bill notifications and reminders, optional Autopay for Water, Autoreload for Waste balance top-ups, and a unified view of balances and payment history. Access to receipts and records is centralized, with more city services coming soon.

User Growth & Download Statistics

App Payments Privacy & Security Data

By:

PayIt, LLC

Rating:

2.70

(53)

Version:

11.2.0 Last updated: 2024-04-24

Version code:

865242973

Creation date:

2017-08-31

Compatible devices:

Size:

33.32MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 234,733 ▼ 392

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

PayIt, LLC

Apple Apps Store

https://apps.apple.com/us/app/gr-payit-for-grand-rapids/id1267374173

Website:

http://apps.payitgov.com/grpayit

User Reviews

Users generally find GR PayIt for Grand Rapids easy to use and effective for paying multiple bills (utilities, parking tickets) quickly. However, they repeatedly report issues with sign-in persistence, poor visibility of balances and detailed billing, frequent payment errors or delays, and usability problems after updates. The chat bot/reminder features are seen as helpful by many, but bugs exist. Overall, the app is convenient for basic payments, but reliability and clarity around charges and balances need improvement.

Pros

Easy to use and intuitive interface for paying city utilities and tickets.
Allows quick, multi-item payments (parking tickets, water, trash, taxes) in one session.
Reminders and a chat bot help manage payments (noting some bugs but generally helpful).
Sleek, updated UI that many users find modern and appealing.
Generally praised for straightforward payments and overall simplicity.

Cons

Sign-in/session persistence problems: you have to sign in every time and accounts aren’t saved.
Difficulty viewing balances and billing details on the home screen; lack of clear, detailed balances or charges.
Payment processing errors and friction: random failures, blank screens, limited options (e.g., Apple Pay not supported) and slow posting of payments.
Recent updates reduced usability and reliability: harder to load accounts, balance visibility worsened, and navigation became less intuitive.

Recent reviews

This app used to be so user friendly. I would just Face ID and log in and I could handle anything within 5 minutes. Now It doesn’t save any of your information. Every time, I have to sign in like it’s my first time using the app. Then I have to search for my account each time I go to pay a bill, again like it’s my first time. Horrible

by BI*****, 2026-04-16

Be cautious using this app! There is no detailed billing information available just a total, so you have no information of what you are exactly paying for. Communications are inconsistent and they will not let you know if there is a billing issue resulting in unexpected fees. Customer service is not helpful.

by 3c*****, 2025-03-12

Would be nice if I was allowed to utilize the app for what it was created for. I have tried more than twice to use this app to pay parking tickets and I keep getting the same response “something went wrong, try again later.”