Reviews of Synology Drive

By: Synology Inc. App

List of user reviews and ratings for Synology Drive

Total ratings

4.50 (Rating count: 4,168)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users value NAS integration, local backup, and the ability to replace other cloud services, plus overall usefulness and cross-platform use. However, reliability and UX issues—frequent crashes, slow performance, complex setup, and occasional login problems—hold the experience back from parity with desktop/web apps.

Pros

Excellent NAS integration and local backup capabilities (backup photos, access from mobile).
Can replace popular cloud services (Google Drive/iCloud) with Synology Drive/Photos.
Generally useful and usable for mobile file management.
Cross-platform usability; works well on Android and iPad within the Synology ecosystem.

Cons

Frequent crashes and instability (random crashes, app quitting).
Performance and feature gaps vs desktop/web (slow, missing features).
Difficult setup / not beginner-friendly (requires tech know-how).
iPhone login/connectivity issues; unreliable access.

Upgrade to see all 55 reviews

User Reviews

Recent rating average: 3.20

All time rating average: 4.50

Upgrade to see all 55 reviews

42% (23)

Date	Author	Comment
2026-07-14	ex*****	What the hell?
What the hell?
2026-07-01	ag*****	Me gusta mucho tener mi nuve privada
Me gusta mucho tener mi nuve privada
2026-06-27	Si*****	It’s been and still is a confusing ordeal. The device itself is nice. The online version (laptop) has a LOT of apps. Appears to have a lot of options that can be performed. The reason for the one star is there is little to NO instructions on how to use all the options. I consider myself pretty tech savvy, but this is overwhelming. I don’t even know if the device has backed-up my laptop which is why I bought the NAS.
It’s been and still is a confusing ordeal. The device itself is nice. The online version (laptop) has a LOT of apps. Appears to have a lot of options that can be performed. The reason for the one star is there is little to NO instructions on how to use all the options. I consider myself pretty tech savvy, but this is overwhelming. I don’t even know if the device has backed-up my laptop which is why I bought the NAS.
2026-06-11	As*****	The drive app is great for file management no doubt but Synology really needs to make a dedicated music player app with playlists creation features, next track, etc which it seriously lacks. Something that can also integrate the music app with Apply Car play/Android Auto. I usually don’t give 3 star ratings but I seriously think there needs to be some room for improvement here.
The drive app is great for file management no doubt but Synology really needs to make a dedicated music player app with playlists creation features, next track, etc which it seriously lacks. Something that can also integrate the music app with Apply Car play/Android Auto. I usually don’t give 3 star ratings but I seriously think there needs to be some room for improvement here.
2026-05-24	No*****	Extremely unfriendly
Extremely unfriendly
2026-05-03	Ni*****	The audio file player lacks the step forward and backward buttons. Please add a full featured audio player.
The audio file player lacks the step forward and backward buttons. Please add a full featured audio player.
2026-04-02	Ca*****	Working great. Replaced Google Drive and iCloud subscriptions with Synology Drive and Synology Photos.
Working great. Replaced Google Drive and iCloud subscriptions with Synology Drive and Synology Photos.
2026-03-30	B *****	Convenient cloud storage. I love my Synology NAS!
Convenient cloud storage. I love my Synology NAS!
2026-03-14	jm*****	Organizing files is such a breeze at the palm of your hand!
Organizing files is such a breeze at the palm of your hand!
2026-03-14	Sl*****	drive doesn’t work as good as DS files. Very buggy, missing number of old features
drive doesn’t work as good as DS files. Very buggy, missing number of old features