Reviews of Genesis Virtual Guide

By: Hyundai Motor America

List of user reviews and ratings for Genesis Virtual Guide

Total ratings

2.20 (Rating count: 37)

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Review summary

User reviews indicate Genesis Virtual Guide is unreliable and largely unusable due to persistent server errors, load failures, and missing current-model coverage. Many users cannot retrieve VIN data or download guides; several note a lack of content details and non-playing videos. A subset of reviews sees value in the concept, citing progress in model coverage and potential AR features as a future advantage. Overall, enthusiasm is tempered by reliability concerns and questions about ongoing maintenance and support.

Pros

Recent updates have started including newer Genesis models (progress toward broader model coverage).
AR features and a shorter, more focused learning experience hint at valuable future capabilities.
Users view the app as a good learning tool for the car when content loads and is accessible.

Cons

Persistent server errors and frequent loading failures prevent access to guides and data.
Compatibility gaps: the app only supports 2017 models, leaving current models (e.g., 2018–2021 GV80/G80) unsupported.
Content is sparse and unreliable: lacking details, navigation system manual, and videos don’t play.
Support responsiveness is poor or unhelpful (unclear guidance, no replies).
Perceived discontinuation or lack of active maintenance of the app.

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User Reviews

Recent rating average: 1.00

All time rating average: 2.20

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70% (14)

Date	Author	Comment
2025-01-03	Ki*****	When I add my vin it says unable to retrieve information. As much as these vehicles cost there should be a working app.
When I add my vin it says unable to retrieve information. As much as these vehicles cost there should be a working app.
2024-07-29	Ye*****	I get a “temporary “ error that appears to be permanent. That is all I get. The app does nothing else. What is is suppose to do? It could be a good idea.
I get a “temporary “ error that appears to be permanent. That is all I get. The app does nothing else. What is is suppose to do? It could be a good idea.
2024-06-29	Dr*****	Server is never online. Completely useless. I think it’s been discontinued, and should probably be removed from AppStore.
Server is never online. Completely useless. I think it’s been discontinued, and should probably be removed from AppStore.
2023-07-27	fo*****	A Temporary Server Error has occurred.
A Temporary Server Error has occurred.
2022-12-26	Al*****	Won’t even load. Hopefully, the car is better!!
Won’t even load. Hopefully, the car is better!!
2022-10-13	De*****	terrible never got this app to work
terrible never got this app to work
2022-01-13	La*****	When I try to open the App it gives an error message. Called Genesis Support and they seemed to not be aware of the APP.
When I try to open the App it gives an error message. Called Genesis Support and they seemed to not be aware of the APP.
2021-11-26	Ed*****	Unable to download the guides. It always reports a “Temporary Server Problem”. I’ve tried every day for a week. I emailed Genesis customer service but never got a reply.
Unable to download the guides. It always reports a “Temporary Server Problem”. I’ve tried every day for a week. I emailed Genesis customer service but never got a reply.
2021-08-29	ha*****	Downloaded this app to use for my 2021 GV80, and it’s not even an option!
Downloaded this app to use for my 2021 GV80, and it’s not even an option!
2021-01-02	ne*****	Pretty much useless. No details. Could be linked with user manual to be functional
Pretty much useless. No details. Could be linked with user manual to be functional