Features & Capabilities

Genesis Virtual Guide is a modern take on the traditional owner’s manual, allowing consumers to use their smartphone to get how-to information for repairs, maintenance and vehicle features. Using 2-D and 3-D tracking technology, the Virtual Guide is able to deliver in-depth levels of information related to specific parts of Genesis vehicles.

User Growth & Download Statistics

App
By:
Hyundai Motor America
Rating:
2.20
(37)
Version:
1.5.1 Last updated: 2020-06-02
Version code:
836061013
Creation date:
2017-08-03
Compatible devices:
Size:
225.29MB
URLs:
Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-12
Compare stats and ranking:

Contact the developer

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Developed by:
Hyundai Motor America
Apple Apps Store
https://apps.apple.com/us/app/genesis-virtual-guide/id1265717613

User Reviews

User reviews indicate Genesis Virtual Guide is unreliable and largely unusable due to persistent server errors, load failures, and missing current-model coverage. Many users cannot retrieve VIN data or download guides; several note a lack of content details and non-playing videos. A subset of reviews sees value in the concept, citing progress in model coverage and potential AR features as a future advantage. Overall, enthusiasm is tempered by reliability concerns and questions about ongoing maintenance and support.
Pros
  • Recent updates have started including newer Genesis models (progress toward broader model coverage).
  • AR features and a shorter, more focused learning experience hint at valuable future capabilities.
  • Users view the app as a good learning tool for the car when content loads and is accessible.
Cons
  • Persistent server errors and frequent loading failures prevent access to guides and data.
  • Compatibility gaps: the app only supports 2017 models, leaving current models (e.g., 2018–2021 GV80/G80) unsupported.
  • Content is sparse and unreliable: lacking details, navigation system manual, and videos don’t play.
  • Support responsiveness is poor or unhelpful (unclear guidance, no replies).
  • Perceived discontinuation or lack of active maintenance of the app.
Recent reviews
When I add my vin it says unable to retrieve information. As much as these vehicles cost there should be a working app.
by Ki*****, 2025-01-03

I get a “temporary “ error that appears to be permanent. That is all I get. The app does nothing else. What is is suppose to do? It could be a good idea.
by Ye*****, 2024-07-29

Server is never online. Completely useless. I think it’s been discontinued, and should probably be removed from AppStore.
by Dr*****, 2024-06-29
View all user reviews ›

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