Reviews of MySTRATA_HEAT

By: LATICRETE International, Inc.

List of user reviews and ratings for MySTRATA_HEAT

Total ratings

1.20 (Rating count: 82)

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Review summary

Users consistently report that MySTRATA_HEAT's app is unstable and unreliable. The top cons are frequent crashes or failures to load, difficulty pairing and connecting to the thermostat, and onboarding hurdles (registration, email verification, and login issues). Scheduling is confusing and buggy with non-intuitive UI and bugs. Support is unresponsive / lacking developer feedback. While the product advertises a WiFi-enabled thermostat, the app's reliability and usability issues outweigh any benefits, signaling a need for major fixes in reliability, onboarding, and scheduling features.

Pros

Recent app updates show ongoing development.
The app is designed to control a WiFi-enabled thermostat.

Cons

Frequent crashes and load failures on iOS.
Difficulty pairing and connecting to the thermostat; setup often fails.
Onboarding is unreliable: registration, email verification, and login issues.
Scheduling is confusing and buggy with non-intuitive UI elements.
Support is unresponsive / lacking developer feedback.

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User Reviews

Recent rating average: 1.00

All time rating average: 1.20

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56% (46)

Date	Author	Comment
2026-05-28	Sa*****	App cannot connect to device. Might as well have bought the non WiFi model. Support is useless. Awful app and customer service.
App cannot connect to device. Might as well have bought the non WiFi model. Support is useless. Awful app and customer service.
2026-01-24	Tu*****	Finally an update last month. But still a massive POS. @Developers: please!
Finally an update last month. But still a massive POS. @Developers: please!
2026-01-05	De*****	This is just a terrible app. It shows you the cost of your usage but doesn’t allow you to enter your electricity price so can it calculate your cost?
This is just a terrible app. It shows you the cost of your usage but doesn’t allow you to enter your electricity price so can it calculate your cost?