Zapptax — Shop Tax Free

Name: Zapptax — Shop Tax Free
Rating: 3.3 (34 reviews)
Author: Zapptax SA

By: Zapptax SA

VAT refund in Europe made easy

Features & Capabilities

Zapptax is the first digital tax refund application approved by the tax authorities in France and Belgium. We've been operating since 2017.

More than 180.000 users trust Zapptax to get their VAT refunds for purchases in France and Belgium. Here's why...

ADVANTAGES

Reliability: Zapptax is the first digital tax-refund operator approved by the tax and customs authorities. We’ve been operating since 2017.

Usable everywhere: You can use Zapptax for tax-free shopping at ANY shop in France and Belgium, whether in-store or online.

No restrictions: With no minimum purchase per store and per day, you can shop with peace of mind!

Easy: Our 100% digital procedure happens entirely on your smartphone. Generate tax refund forms and get customs validation without messy paperwork.

Amazing value: You get your money at the best rates in the business, and using the refund method of your choice (Bank transfer, Credit card, PayPal, ...)

Great customer service: We offer 24/7 messaging and phone support if you have any questions or problems.

HOW DOES IT WORK?

It’s simple!

Step 1: Download the app for free and complete your profile.

Step 2: Fill in the dates of your stay in the European Union.

Step 3: When shopping, ask the merchant for a “VAT invoice made out to Zapptax”. Photograph your invoices and upload them to the app or forward them by email to support@zapptax.com.

Step 4: At the end of your stay, click to request the automatic generation of your tax-free forms. You will get one or more tax refund forms showing all of your purchases.

Step 5: Validate your tax refund forms electronically at customs before leaving the EU by scanning the forms barcode at a self-service kiosk (PABLO device in France) or by presenting your passport to a customs agent in Belgium.

And that’s all! Zapptax will process your refund and pay you using the method of your choice.

User Growth & Download Statistics

App

By:

Zapptax SA

Rating:

3.30

(34)

Version:

3.10 Last updated: 2026-05-26

Version code:

886022826

Creation date:

2017-07-17

Compatible devices:

Size:

53.31MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-06

Compare stats and ranking:

Ranking

# 259,275 ▼ 822

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Zapptax SA

Apple Apps Store

https://apps.apple.com/us/app/zapptax-shop-tax-free/id1254346990

Website:

https://zapptax.com/

User Reviews

Overall, user feedback is mixed. Many praise Zapptax for being easy to use, fast at handling invoices, and excellent customer service, with some users noting personalized help (even at customs) and strong refund amounts compared to traditional detax. However, a significant share complain about slow or missing refunds, long processing times, and inconsistent payout. Some describe the process as complex and error-prone, with glitches in the app. Consumers also warn that support chats can be repetitive and that refunds may take weeks or months, leading to trust concerns during travel.

Pros

Easy to use and streamline the refund process
Responsive and helpful customer support, including personal assistance
Digital, centralized receipt management and invoicing that can handle multiple purchases
Higher refunds compared to traditional detax channels
Supports online purchases and simple setup of invoice info

Cons

Refunds can take weeks or months or may not be refunded at all
Support can be slow or unhelpful, with repetitive chat replies
The process/invoicing is complex and can be confusing at stores and with customs
App can have glitches and occasionally mismanages data or forms
Trust/reliability concerns due to inconsistent payout history

Recent reviews

Thank you for processing my documents on a Saturday evening. Having these printouts ready before my early morning flight was a massive help.

by Hu*****, 2026-05-23

What a pain. Buggy, slow, had to make multiple accounts and support wasn’t able to help. Ended up missing out on a refund. Glad only one store used this app because this is worse than when a store just processes things normally.

by It*****, 2026-05-16

I tried to make the refunds easier by using the app while in France. Everything went fine at the airport and was accepted by customs. However it’s now almost 4 months later and I still have not seen my money back. I got an email that I need to attach a bank account since they can’t credit back to the card but still have not seen a dime. Doing it the old fashioned detax way I got my money after a few weeks. There is no excuse and I think they are making money by not paying out your refund. BE AWARE