Alto Pharmacy

Don’t go through alto if you actually want your prescription to go through. I waited and gave them months several months to get everything together and make sure that it got through my insurance and I don’t think that they even tried. I reached out to them on to make sure that the process was moving along and spoke to them on the phone. The person that I spoke with on the phone was short and rude and hung up on me abruptly without any clear next steps, leaving me confused and a bit concerned. I took her word, though, that it would be addressed. I should not have, though, because it never was. I continued to be brushed off time and again in their chats. They claimed that they were going to have their physician look back into it to get the order processed and that she would be in touch with me- that was about a month ago and, though I’ve reached out to them, there has been no resolution and they still have my money for services that were never rendered. Basically a scam. Terrible experience. Don’t waste your time or money.

My past couple orders, the “track your order” button is broken in the app. I tap on it and the tracking link doesn’t open. I am now getting texts that my order is on the way, which is an improvement (this has not worked for me consistently), but please fix the app as well.