Alto Pharmacy

i got alto through my doctor and they took my insurance as well. i got my prescription scheduled for delivery and everything was good until alto did an unauthorized charge of 1,329.25$ on my account. i reached out to customer support and they said they would look into it, when a few hours later i had another charge of 1,329.25$ from alto. i will never use this app again nor will i recommend it to anyone i know.

Don’t go through alto if you actually want your prescription to go through. I waited and gave them months several months to get everything together and make sure that it got through my insurance and I don’t think that they even tried. I reached out to them on to make sure that the process was moving along and spoke to them on the phone. The person that I spoke with on the phone was short and rude and hung up on me abruptly without any clear next steps, leaving me confused and a bit concerned. I took her word, though, that it would be addressed. I should not have, though, because it never was. I continued to be brushed off time and again in their chats. They claimed that they were going to have their physician look back into it to get the order processed and that she would be in touch with me- that was about a month ago and, though I’ve reached out to them, there has been no resolution and they still have my money for services that were never rendered. Basically a scam. Terrible experience. Don’t waste your time or money.