Reviews of My altafiber

By: Cincinnati Bell

List of user reviews and ratings for My altafiber

Total ratings

4.80 (Rating count: 8,180)

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Review summary

Users praise My Altafiber for being easy to use and convenient for paying bills and managing accounts. However, many reports cite crashes and instability, slow page loads, and issues with logging out or switching accounts. Some users specifically encounter crashes when viewing PDF bills. A subset notes the app prompts for ratings despite settings. Overall, usability is strong when it works, but stability and reliability problems significantly impact the experience.

Pros

Easy to use and user-friendly
Fast and easy bill payment
Convenient for managing accounts
Accessible/easy for seniors to navigate information

Cons

Frequent crashes / instability
Slow page loading / performance issues
Logout / account switching problems
Crashes when viewing PDFs or performing bill-related actions
In-app rating prompt ignores user settings

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User Reviews

Recent rating average: 1.50

All time rating average: 4.80

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0% (21)

Date	Author	Comment
2026-05-31	Se*****	I have “In-App Ratings & Reviews” disabled in Apple Settings yet AltaFiber continues to ask for a review. I don’t trust when apps skirt around Apple’s settings.
I have “In-App Ratings & Reviews” disabled in Apple Settings yet AltaFiber continues to ask for a review. I don’t trust when apps skirt around Apple’s settings.
2026-05-30	62*****	Super easy and fast!!!Thanks
Super easy and fast!!!Thanks
2026-05-28	Bo*****	Keeps crushing and doesn’t work at all
Keeps crushing and doesn’t work at all