ConnectEBT

I got a new card with a chip. It insists I get this app to activate it. When it gets to the screen to choose a pin it won’t let you get to the orange ‘continue’ at the bottom of the screen. I’ve tried logging out and back in MANY times. Deleted app and reinstalled & it still won’t work. Won’t let you get to a real person to handle issue at the customer service number. It isn’t even a choice of prompts on that number. My old card is going to stop working and I can’t get my new one activated. I had this app when it originally came out and I deleted it back then because it was always glitching up or having false info. Years later and I’m back on it, and it’s just as messed up or worse. My banks make apps that work, games make apps that work… why does a system being paid to handle our sensitive info, handle important card activations & transactions…not ever get it working correctly?! If you’re going to run the cards like a debit/credit card, then provide an ACTUAL customer service number with a LIVE person to handle technical issues with a system that never reliably works as it’s supposed to!

IT’S BEEN UPDATED. No more having to guess whether or not it’ll have the ability to unlock the card. No more having to go into the website to relock it after having been locked out. No more guessing if it’s lock with the new auto lock feature. So happy