AW Touchpoint

Name: AW Touchpoint
Rating: 4.6 (8713 reviews)
Author: American Well

By: American Well

American Well Inc.

Features & Capabilities

AW Touchpoint enables healthcare providers to perform telemedicine consults anywhere, safely and conveniently—from any mobile device.

For Patients:

No more driving to the doctor or waiting rooms. Tap an invitation link to join a video call; no login is required for guests.

For Providers:

Launch HIPAA-compliant video consultations via Amwell Connect, receive automated notifications when new cases are assigned, and review patient histories.
Coordinate care across locations with secure messaging and case workflow. It can also integrate with EHR/IT systems and act as a video/phone dialer with Epic Haiku/Canto, while actively monitoring point-of-care devices.

User Growth & Download Statistics

App Communication Privacy & Security Data

By:

American Well

Rating:

4.60

(8,713) 4 new ratings

Version:

26.01.0 Last updated: 2026-06-02

Version code:

885883095

Creation date:

2017-04-18

Compatible devices:

Size:

78.88MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-12

Compare stats and ranking:

Ranking

# 19,497 ▲ 1

Other platforms

AW Touchpoint (v26.2.0)

214,959 4.33

(4,542)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

American Well

Apple Apps Store

https://apps.apple.com/us/app/aw-touchpoint/id1221987053

User Reviews

Users praise AW Touchpoint for fast, convenient telehealth visits and friendly, clear staff. It enables quick appointments and refills and offers a FaceTime-like video experience that many find helpful. However, multiple reviews note inconsistent audio/video quality and connection problems, including no sound on calls. Some users also report long hold times and setup difficulties. When the connection works, the app provides a positive, time-saving experience; when it doesn’t, users encounter interruptions and frustration.

Pros

Time-saving and fast access to appointments and refills
Convenient telehealth with video/chat to see and speak with the doctor (similar to FaceTime)
Clear, helpful staff with good communication and explanations
Generally reliable and easy to use when connections are stable; positive experiences from first-time users

Cons

Unstable video/audio quality and frequent connection interruptions (delays, freezing, poor clarity)
Audio issues during actual calls (no sound or dropped audio)
Long hold times and setup/support difficulties

Recent reviews

I appreciate the care plan that was offered due to my inquiry. The doctor and nurse were both thorough and very knowledgeable. Much appreciated.

by Zi*****, 2026-05-16

FNP

by Da*****, 2026-05-14

Lolita did a great job explaining each part of the equipment and features on the machine. I am so glad that IHHC has the video conference , especially for those who have not used a CPAP machine before. Lolita cleared up my misgivings and answered all my questions. Thank you!